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Prudential Financial · 1 week ago

Director, Disability Claims

Newark, NJ

Full-time

Onsite

Senior Level, Lead/Staff

$141K/yr - $191K/yr

10+ years exp

Prudential Financial is a well-established company with over 150 years of experience in helping customers grow and protect their wealth. The Director, Disability Claims will lead the management of disability claims, focusing on operational excellence, customer experience, and team development while driving transformation and technology adoption.

Asset ManagementFinanceFinancial ExchangesFinancial ServicesHealth CareInsuranceRetirement

Responsibilities

Provide strategic direction and oversight for all aspects of disability claim management and administration

Own delivery of KPIs related to claim quality, turnaround time, customer satisfaction, compliance, and financial outcomes

Lead, coach, and develop a diverse team, fostering a culture of accountability, inclusion, and continuous improvement

Identify, lead, and embed process improvements—including automation and new technologies—to drive efficiency and superior performance

Champion change management, guiding the organization through transformation and nurturing openness to new ways of working

Build strong partnerships with internal and external stakeholders to execute business priorities and strategic initiatives

Qualification

Disability claims managementChange managementLeadership experienceAutomation solutionsData-driven decision-makingCommunication

Required

10+ years of experience in disability claims management

5-7 years in a leadership role managing teams of managers and individual contributors

Proven record of delivering strong KPI results and business outcomes

Experience leading organizations through significant change, including digital or process transformation

Demonstrated success implementing automation or technology-driven solutions

Strong data-driven decision-making skills and ability to manage with metrics

Excellent communicator, able to influence and inspire at all levels

Benefits

Market competitive base salaries, with a yearly bonus potential at every level.

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Company

Prudential Financial

Prudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial.

Founded in 1875

Newark, New Jersey, USA

10001+ employees