TPG Hotels and Resorts · 2 weeks ago
Front Office Manager
Fort Lauderdale, FL 33334, USA
Full-time
Onsite
Mid LevelTPG Hotels and Resorts is seeking a Front Office Manager responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. The role includes managing front desk staff, handling guest inquiries, managing room reservations, and collaborating with various departments for efficient hotel operations.
Hospitality
Responsibilities
Lead, train, and manage the front desk team to provide excellent customer service
Set performance goals for front desk staff and conduct regular performance evaluations
Ensure a welcoming and professional demeanor is maintained by the front desk team
Greet guests, handle check-in/check-out procedures, and assist with any special requests
Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner
Maintain a high level of guest satisfaction by ensuring a personalized and attentive service
Manage room reservations, ensuring accuracy and adherence to guest preferences
Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests
Oversee the room allocation process to maximize occupancy and revenue
Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests
Assist in budgeting and financial forecasting related to the front office department
Monitor and control expenses, such as staffing, supplies, and equipment maintenance
Contribute to revenue generation through upselling rooms and promoting hotel amenities
Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations
Maintain open communication with management to address operational issues and propose improvements
Prepare regular reports on front desk activities, occupancy rates, and guest feedback
Qualification
Required
Proven experience in hotel front office operations or guest services
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Proficiency in hotel management software and computer systems
Ability to remain composed in high-pressure situations
Knowledge of local attractions and services to assist guests effectively
Preferred
Bachelor's degree in hospitality management or related field
EXPERIENCE WITH PMS IS HIGHLY PREFERRED
Benefits
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
Company
TPG Hotels and Resorts
TPG Hotels, Resorts, & Marinas is a premier hotel management company, operating hotel properties throughout the United States and all chain scales.
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Perelmuter
President & Chief Operating Officer, TPG Hotels and Resorts
Company data provided by crunchbase