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Northwestern Mutual · 1 week ago

Administrative Support/Receptionist

Madison, MS

Full-time

Onsite

New Grad, Entry Level

Northwestern Mutual is a financial services company, and they are seeking an Administrative Support/Receptionist to serve as the primary contact for customers and policy owners. The role involves greeting visitors, managing telephone communications, and providing administrative support to financial representatives.

AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management

Responsibilities

Greet visitors and direct them appropriately

Answer, screen and record telephone calls

Maintain telephone system and agency directory

Train new personnel on how to use the phone system

Process incoming and outgoing mail; deliver outgoing mail to Post Office

Maintain the reception area

Make copies, send and distribute faxes and maintain copy and fax machines

Maintain inventory and order office supplies as needed

Answer basic policy owner/policy benefit questions

Act as administrative support for financial representatives/staff as needed

Complete and/or assist with projects as assigned by the Office Manager/Director of Operations

Cross-train in other support roles

Qualification

Microsoft OfficeCustomer serviceMulti-line phoneOrganizational skillsCommunication skillsFiling skillsIndependent decision-makingMulti-taskingWorking with peopleInterpersonal skillsProblem-solvingDetail-orientedFlexibility