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Robert Half · 2 weeks ago

Accounts Payable Specialist

Olive Branch, MS

Full-time

Onsite

Mid, Senior Level

$52K/yr - $60K/yr

Robert Half is seeking a skilled Accounts Payable/Customer Service Specialist to lead and enhance sales and customer support operations. The role involves managing customer inquiries, overseeing payment processes, and driving sales activities to improve client satisfaction and operational efficiency.

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Responsibilities

Manage customer inquiries with professionalism and ensure prompt resolution of issues to enhance client satisfaction

Oversee accounts receivable processes, including payment tracking and processing, to maintain accurate financial records

Lead inside sales efforts by identifying opportunities to upsell and cross-sell products and services

Conduct outbound sales activities to generate new leads and expand customer base

Supervise the customer service team to ensure consistent and high-quality support delivery

Collaborate with sales and marketing teams to develop strategies that improve sales performance

Monitor key performance indicators (KPIs) to evaluate team effectiveness and identify areas for improvement

Implement best practices to streamline customer service workflows and improve operational efficiency

Provide training and mentorship to team members to strengthen their skills and knowledge

Foster a positive and collaborative work environment that aligns with company values

Qualification

Accounts PayableCustomer Service ManagementSales ProcessesPayment ProcessingLeadership SkillsCustomer Service ToolsPerformance AnalysisCommunication SkillsInterpersonal Skills

Required

Proven experience in accounts payable and customer service management or a related field

Strong knowledge of sales processes, including inside and outbound sales

Proficiency in managing accounts receivable and payment processing tasks

Excellent communication and interpersonal skills to effectively interact with clients and team members

Ability to analyze key performance metrics and implement strategies for improvement

Demonstrated leadership skills with the ability to manage and motivate a team

Preferred

Familiarity with customer service tools and software is preferred

Bachelor's degree in business, communication, or a related field is a plus

Company

Robert Half

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