KellyOCG · 1 month ago
City Specialist - Operations Clerk
Montreal, Quebec, Canada
Full-time
Hybrid
New Grad, Entry Level
$26.97/hr - $26.97/hrKellyOCG is seeking a City Specialist to support and enhance relationships with partner merchants throughout the Montreal area. This hybrid role involves both office and field work, focusing on operational support and community outreach.
Consulting
Responsibilities
Conduct merchant outreach via phone, email, and in-person visits to understand needs and deliver operational support
Support merchant partners by investigating and resolving pressing concerns and providing hands-on assistance
Complete desk-based projects, such as sourcing information and photos online
Participate in in-person promotions and special events to enhance customer and merchant engagement
Log and track interactions and outcomes using digital tools
Work closely with supervisors and the wider operations team to implement solutions and escalate issues as needed
Qualification
Required
High school diploma or equivalent required; relevant experience in sales, support, or operations strongly preferred
Strong communication skills in both English and French are necessary
Proven ability to work independently without close supervision
Comfortable traveling within greater Montreal and occasionally outside the area as needed; access to a vehicle is necessary
Basic proficiency with Mac laptops, Google Suite, and Zoom
Track record in sales, field support, or customer-facing roles is highly desirable
Organized, detail-oriented, and able to manage multiple projects or initiatives simultaneously
Flexible and willing to occasionally work weekends for special events
Preferred
Additional language skills beyond English and French
Experience with Salesforce, Slack, or knowledge of SQL
Familiarity with Montreal and the surrounding community
Company
KellyOCG
KellyOCG offers businesses with outsourcing and consulting services on workforce management. It is a sub-organization of Kelly Services.
Founded in 1946
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adelle Harrington
VP KellyOCG EMEA
Chris Jock
VP, Global Managed Solutions - BPO Business Unit Head
Recent News
2025-12-17
Kelly Services, Inc.
2025-10-28
Kelly Services, Inc.
2025-10-15
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