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FuntoNetwork Consulting · 6 days ago

SENIOR MANAGED SERVICES ENGINEER

Dallas, TX

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $110K/yr

5+ years exp

FuntoNetwork Consulting is a Managed IT Support provider that focuses on empowering businesses with innovative IT solutions. They are seeking a Senior Managed Services Engineer to act as a technical leader, managing complex client environments, providing strategic guidance, and ensuring system reliability and performance.

Information Technology & Services

Responsibilities

Serve as the final internal escalation point for the most challenging technical issues across our client portfolio

Troubleshoot and resolve complex problems involving Microsoft 365/Entra ID, hybrid Azure AD environments, advanced networking (VLANs, VPNs, firewall rules), virtualization (VMware/Hyper-V), and business applications

Conduct scheduled health checks and proactive maintenance for assigned client environments

Analyze system performance data, identify trends, and implement optimizations before issues impact users

Manage patch deployment, firmware updates, and security hardening across client estates

Act as the primary technical contact for key managed services clients

Participate in quarterly business reviews (QBRs) to discuss system performance, recommend improvements, and align IT strategy with business goals

Translate technical concepts into business value for non-technical stakeholders

Lead and execute smaller-scale infrastructure projects within managed client environments, such as server upgrades, email migrations, firewall replacements, or backup system enhancements

Ensure seamless integration with existing managed services

Develop and maintain comprehensive technical documentation for client environments, including network diagrams, system configurations, and operational procedures

Create and deliver training sessions for junior engineers and contribute significantly to the internal knowledge base

Mentor Tier 1 and Tier 2 engineers, providing guidance on troubleshooting methodology and technical best practices

Identify opportunities to improve internal processes, tools, and service delivery efficiency

Participate in the after-hours on-call rotation to provide emergency support for critical incidents, ensuring our commitment to client uptime is upheld

Qualification

Microsoft 365Azure ADWindows ServerNetworkingClient Relationship ManagementProblem-SolvingTechnical DocumentationMicrosoft 365 CertifiedCompTIA Network+VMware Certified ProfessionalPSA ToolsRMM ToolsMentorship

Required

5-7 years in a hands-on IT engineering role, with at least 3 years specifically in a Managed Service Provider (MSP) or IT consulting environment

Expert in Microsoft 365 administration (Exchange Online, SharePoint, Teams), Entra ID (Azure AD) including hybrid configurations, and Intune/Endpoint Manager

Strong experience with Windows Server (2016-2022), Active Directory, Group Policy, and virtualization platforms (VMware vSphere or Hyper-V)

Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs) and experience with firewalls (Fortinet, SonicWall, Cisco Meraki)

Working knowledge of Azure IaaS and backup/disaster recovery solutions (Veeam, Datto, Azure Backup)

Proven ability to manage client relationships, set appropriate expectations, and communicate effectively with both technical and non-technical audiences

Exceptional analytical and troubleshooting skills with a systematic approach to resolving complex, multi-system issues

Ability to remain calm and effective under pressure during critical incidents

Experience with professional services automation (PSA) and remote monitoring and management (RMM) tools such as ConnectWise, Autotask, Datto RMM, or NinjaRMM