Casco Automotive Group - An Amphenol Company · 4 days ago
Customer Service Analyst
Morgantown, KY
Full-time
Onsite
Mid Level
3+ years expCasco Automotive Group, part of Amphenol Company, is seeking a Customer Service Analyst who will interact with customers to provide information regarding products, services, and orders, while resolving customer issues. The role involves monitoring customer orders, ensuring accurate shipments, and maintaining customer requirements in a fast-paced automotive manufacturing environment.
AutomotiveComputerManufacturing
Hiring Manager
Regina Hawkins
Responsibilities
Enter all manual material releases and customer orders
Monitor and apply all running changes of product
Monitor customer websites as required
Respond to customer notifications for build out parts and issue obsolescence to appropriate departments as required
Arrange customer expedites as required
Work directly with Shipping to ensure customer expectations are being met
Communicate issues that arise with customers on timely basis
Analyze customer orders daily for accuracy (making sure all lead times are being adhered to – drop in and drop out orders) Communicate with Customer on a timely basis any issues or concerns
Issue shipment releases as required for OEM direct (Ford, Chrysler, GMSPO and Ford Service)
Publish missed shipments / missed dollars reports daily
Publish On-Time-Delivery (OTD) report weekly
Provide monthly reports to the Plant Manager as required
Maintain and publish all NAFTA / COO certificates
Maintain Customer requirements for packaging requirements (forms, corrugated and returnable)
Support and assist Quality on issues that arise
Issue RMA (Return Material Authorization)
Performs other duties as assigned
Qualification
Required
Associates' degree
Minimum of three (3) years of customer service experience in an automotive manufacturing environment
Ability to interact with customers to provide information in response to inquiries about products, services and orders
Ability to handle and resolve customer issues
Ability to enter all manual material releases and customer orders
Ability to monitor and apply all running changes of product
Ability to monitor customer websites as required
Ability to respond to customer notifications for build out parts and issue obsolescence to appropriate departments as required
Ability to arrange customer expedites as required
Ability to work directly with Shipping to ensure customer expectations are being met
Ability to communicate issues that arise with customers on a timely basis
Ability to analyze customer orders daily for accuracy
Ability to communicate with Customer on a timely basis any issues or concerns
Ability to issue shipment releases as required for OEM direct
Ability to publish missed shipments / missed dollars reports daily
Ability to publish On-Time-Delivery (OTD) report weekly
Ability to provide monthly reports to the Plant Manager as required
Ability to maintain and publish all NAFTA / COO certificates
Ability to maintain Customer requirements for packaging requirements
Ability to support and assist Quality on issues that arise
Ability to issue RMA (Return Material Authorization)
Ability to perform other duties as assigned
Company
Casco Automotive Group - An Amphenol Company
Casco provides its automotive customers with innovative technical solutions and products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-08-29Acquired
Company data provided by crunchbase