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MCI · 2 days ago

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)

Killeen, TX

Full-time, Part-time

Onsite

New Grad, Entry Level

MCI is a company that provides business process outsourcing and customer service solutions. They are seeking bilingual customer service representatives to support inbound projects for a variety of clients, focusing on troubleshooting technical issues and improving customer satisfaction.

Business Information Systems

Responsibilities

Provide resolutions and support customers based on their needs

Improve customer service and product knowledge daily

Appropriately escalate customer dissatisfaction with managers

Become a brand ambassador, professionally representing clients

Resolve initial interactions with effective call handling

Learn our technology and systems, recording interactions

Qualification

Bilingual communicationCustomer service orientationMicrosoft Office SuiteTroubleshooting skillsConflict resolutionMulti-taskingSelf-managementTeam orientationOrganizational skillsInterpersonal skills

Required

Must be 18 years of age or older

High school diploma or equivalent

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused and self manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

Must be authorized to work in the country where the job is based

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint

Must be willing to submit to drug screening

Benefits

Paid Time Off Earn PTO and paid holidays to take the time you need.

Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!

Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings Secure your future with retirement savings programs, where available.

Disability Insurance Short- and long-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance Access life insurance options to safeguard your loved ones.

Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training Learn new skills while earning a paycheck.

Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code Be comfortable while you work.