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Atlantic Group · 1 day ago

Commercial Lines Account Manager (Insurance)

Bristol County, MA

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Atlantic Group is hiring a Commercial Lines Account Manager (Insurance) to support commercial insurance servicing and client relationship management. This role involves managing client interactions, overseeing renewals and claims coordination, and delivering high-touch service to small to mid-sized business accounts.

B2BHuman ResourcesStaffing Agency

Growth Opportunities

Responsibilities

Client Relationship Management: Serve as the primary point of contact for assigned commercial accounts, managing all client inquiries from intake through resolution and maintaining strong, long-term relationships

Policy Servicing & Account Support: Respond to inbound client requests, assist with coverage questions, and submit policy changes accurately and timely to internal commercial lines support teams

Renewals & Annual Reviews: Manage account renewals and conduct annual coverage reviews on assigned accounts to ensure accuracy, retention, and alignment with client needs

Claims Coordination: Report, track, and manage assigned commercial claims while serving as a liaison between clients, carriers, and internal teams

Collaboration & Management: Partner closely with internal teams to balance workloads, maintain open activities until completion, and deliver a consistent, high-quality client experience

Qualification

Commercial lines account managementAgency management systemsCommercial insurance knowledgeMicrosoft Office SuiteClient-focusedCommunication skillsTime managementDetail-orientedCollaborative

Required

Education: Associate's or Bachelor's degree in Business, Insurance, or a related field preferred

Experience: 2+ years of commercial lines account management, insurance servicing, or client-facing experience within an insurance agency or brokerage environment

Technical Skills: Experience with agency management systems, Microsoft Office Suite, and insurance carrier portals, with the ability to manage multiple accounts and workflows efficiently

Industry Knowledge: Solid understanding of commercial insurance products, policy servicing, renewals, claims processes, and client service best practices

Skills & Attributes: Detail-oriented, client-focused professional with strong communication skills, excellent time management, and the ability to work collaboratively in a fast-paced, service-driven environment