Warren Whitney ยท 1 month ago
Membership Manager - Industrial Designers Society of America
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $85K/yr
5+ years expWarren Whitney is representing the Industrial Designers Society of America (IDSA), a prominent professional organization for industrial designers. The Membership Manager will support member engagement and experience at the local level, acting as a liaison to volunteer leaders while managing membership operations and enhancing member services.
AccountingFinancial ServicesHuman ResourcesManagement ConsultingMarketing
Responsibilities
As liaison to IDSA's volunteer leaders, execute a membership strategy that delivers a consistent and elevated experience to leaders of IDSA's components (chapters, sections, committees, and councils) throughout the entire volunteer lifecycle in the areas of customer service, training, guidance and administrative support
Empower members and chapter leaders through the creation of clear FAQs, guides, and resource materials that streamline processes and reduce support requests
Maintain impactful processes that offer clarity, articulate purpose, and empower volunteers to achieve greatness within their communities and/or areas of support for the organization (e.g., defined orientation and onboarding process, staff vs. volunteer roles and responsibilities, feedback mechanisms, standardized templates, branding guidelines)
Maintain accurate and up-to-date leadership information by managing chapter rosters and leadership lists, ensuring data integrity to support effective communication and governance
Increase member engagement and leadership capacity through the design and execution of IDSA strategic initiatives that foster active participation and leadership development across chapters
Ensure chapter readiness and compliance by leading onboarding and training programs that align with organizational standards and promote operational excellence
Drive continuous improvement by facilitating regular communication and virtual meetings with chapter leaders, capturing feedback to inform organizational enhancements, and sharing best practices
Strengthen volunteer leadership pipeline by managing the annual election process for incoming Committee Chair-Elect positions, ensuring transparency and engagement
Expand member involvement and expertise through the successful execution of the Annual Open Call for Volunteers, driving participation in key governance and program areas
Increase member value and visibility through collaboration with marketing and communications teams to effectively promote benefits and highlight chapter activities, resulting in stronger member participation
Ensure fiscal accountability and operational efficiency by managing chapter finances, overseeing invoicing processes, and coordinating timely vendor payments to support smooth chapter operations
Serve as a primary AMS user for the Member Services and Engagement Department managing chapter and member records, and reporting functions
Improve data integrity and user confidence by ensuring accuracy, resolving system issues quickly, and equipping staff and chapter leaders with training and support that enhances operational efficiency
Ensure the department is viewed by internal stakeholders, and externally by members and volunteer leaders as a trusted, go-to resource
Enhance member satisfaction and responsiveness by delivering timely, professional support for inquiries via email and phone, ensuring positive member experiences
Improve accessibility and accuracy of information by maintaining and updating membership-related content on the website and member portal to keep resources current and relevant
Qualification
Required
Bachelor's degree or equivalent experience in nonprofit management, communications, or related field
Minimum of 5 years of experience in membership management, chapter relations, or association operations
Demonstrated expertise with AMS platforms (e.g., Fonteva, MemberClicks, YourMembership, or similar)
Strong organizational, communication, and interpersonal skills
Ability to work independently and collaboratively in a remote environment
Proficiency in Microsoft Office and SharePoint; familiarity with CRM systems and project management tools
Preferred
Certified Association Executive (CAE)
Benefits
Excellent health, dental, and vision insurance.
Employer paid life insurance, AD&D, short-term disability, and long-term disability insurance.
Generous paid vacation and sick time policy.
IDSA recognizes 8 standard holidays and 4 flexible holidays per year.
401(k) and Roth 401(k) accounts.
Company
Warren Whitney
Warren Whitney is a management consulting firm that offers strategy, finance/accounting, HR, and IT services to organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Scott Warren
Director
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