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Guardian Pharmacy · 2 weeks ago

Data Entry Supervisor

Boca Raton, Florida

Full-time

Onsite

Senior Level

5+ years exp

Guardian Pharmacy is one of the nation’s largest, most innovative long-term care pharmacy services providers, and they are seeking a Data Entry Supervisor to join their team in Boca Raton, Florida. The role involves ensuring timely and accurate order entry functions, providing exemplary customer service, and managing the Data Entry Technician staff to meet departmental objectives.

Assisted LivingElder CareHealth CareNursing and Residential Care

Responsibilities

Ensure high service standards are met for both internal and external customers

Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members

Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department

Assign work volume appropriate to each Data Entry tech’s duties and monitor both productivity and accuracy

Manage, monitor, and redirect resources for data entry workflow as needed

Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department

Work with leadership team to help streamline new facility setup and onboarding

Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team

Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations

Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently

In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations

Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service

Other essential functions and duties may be assigned as needed

Qualification

Pharmacy operations systemLeadershipProblem SolvingAdvanced computer skillsAttention to detailRelationalStrategyPlanningTeam OrientedWork Ethic/Integrity