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Company Confidential · 1 day ago

Head of Consumer and Payments

United States

Full-time

Remote

Director/Executive

10+ years exp

Company Confidential is seeking a Head of Consumer & Payments to serve as the General Manager of their consumer business. This role involves owning the full consumer P&L and lifecycle strategy, product, growth, risk, operations, and partnerships while building intuitive payment experiences.

Human ResourcesManagement ConsultingProfessional Services

Responsibilities

Own the end-to-end consumer business, including vision, strategy, execution, and performance

Set and manage P&L, unit economics, and long-term growth strategy for consumer products

Define success metrics across acquisition, engagement, performance, retention, and revenue

Drive growth while balancing compliance, risk, and scalability

Lead the roadmap for consumer-facing products, including payments, checkout, wallets, lending, and post-purchase experiences

Champion simple, transparent, and trust-first consumer design

Partner cross-functionally to deliver scalable solutions while driving core KPIs

Make high-quality tradeoffs between speed, reliability, cost, and regulatory requirements with a maniacal focus on growth

Leverage AI to deliver value, increase productivity, and drive delightful consumer experiences

Own core payment flows (auth, settlement, funding, reconciliation, disputes, refunds)

Drive strategy across payment methods (cards, ACH, wallets, BNPL, alternative rails)

Manage relationships with payment processors, networks, issuing banks, and strategic partners

Lead initiatives to improve approval rates, reduce fraud, optimize costs, and increase reliability

Partner with Marketing and Growth teams to drive consumer acquisition and engagement

Optimize onboarding, checkout conversion, and repeat usage through experimentation and data

Identify and launch new consumer use cases, verticals, or geographies

Build and lead a high-performing leadership team, including hiring, performance management, and creating leverage

Set a strong culture of ownership, accountability, and consumer obsession

Act as a senior leader across the company, influencing strategy beyond the consumer org

Operate as a trusted thought partner to the Co-CEOs and the senior leadership team

Qualification

Consumer fintech expertisePayments ecosystem knowledgeProduct leadershipData-driven decision makingAIML implementationP&L managementCross-functional leadershipBusiness acumenDealing with ambiguityBias to actionStrategic thinkingCustomer focusInterpersonal skills

Required

10+ years of experience in consumer fintech, payments, or financial services

Proven experience as a GM, business lead, or head of a major product line

Deep hands-on knowledge of payments ecosystems (cards, networks, processors, issuers, fraud, disputes)

Track record of building and scaling consumer products used by millions of users generating subscription revenue

Strong strategic thinker with the ability to execute at an operational level

Consumer-first mindset with deep empathy for user needs and behaviors

Data-driven decision maker comfortable owning financial and risk outcomes

Excellent cross-functional leader and communicator

Comfortable navigating regulated environments and complex partner ecosystems

Demonstrated expertise in comprehending and explaining complex technical concepts and effectively bridging the gap between business, product, and technical strategies

Implemented AI and ML solutions in large-scale, real-world consumer products

Intellectual Horsepower: comfortably deals with concepts and complexity; described as intellectually sharp, capable, and agile

Results-Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; bottom-line oriented; steadfastly pushes self and others for results

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably

Priority Setting: Spends their time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus and drives urgency

Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting their business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. In this role, embracing new technologies and ways of working

Bias to Action: History rewards the bold and optimistic. We value risk management but ultimately changing the status quo requires taking action and calibrating accordingly. We appreciate leaders with a penchant to act