MCI · 1 day ago
Internet & Phone Sales Representative
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, offering a variety of customer experience solutions. They are seeking a full-time Internet & Phone Sales Representative to support outbound projects, handle customer interactions, and contribute to the success of their contact center network.
Business Information Systems
Responsibilities
Handle inbound and outbound calls with professionalism and courtesy
Use training and resources to confidently answer questions and sell products/services
Listen actively to understand customer needs and resolve issues
Research systems to locate missing information and collaborate with internal teams
Manage customer accounts and process orders accurately using company systems
Follow scripts, policies, and compliance guidelines
Maintain accurate records and protect customer data
Escalate complex issues to appropriate team members
Attend training sessions and team meetings to stay current on updates
Meet attendance, punctuality, and performance expectations
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows operating systems
Highly reliable with strong attendance and punctuality
Skilled in troubleshooting, conflict resolution, and customer service
Empathetic, responsive, and solution-oriented
Ability to multitask, stay focused, and self-manage
Team-oriented with strong interpersonal skills
Comfortable in a fast-paced, evolving environment
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening
Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
Experience in state or federal work environments
Benefits
Paid Time Off
Incentives & Rewards
Health Benefits
Retirement Savings
Disability Insurance
Life Insurance
Supplemental Insurance
Career Growth
Paid Training
Fun, Engaging Work Environment
Casual Dress Code
Company
MCI
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$4.16M2018-04-09Series Unknown· $4.16M
Leadership Team
Anthony Marlowe
CEO
Recent News
Company data provided by crunchbase