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Risk Cooperative · 1 day ago

Account Manager - Commercial Lines

Hybrid in Washington, DC

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $75K/yr

2+ years exp

Howard Eales is a partner company in one of the largest independent brokerages in the region, providing high-quality insurance with exceptional customer service. The Account Manager will focus on servicing commercial lines insurance, managing client accounts, and providing day-to-day support to clients.

AdviceFinancial ServicesInsurance

Responsibilities

Manage a portfolio of commercial client accounts and renewals

Serve as a first point of contact by answering phones and providing customer support

Prepare proposals, endorsements, and policy documentation

Provide day-to-day client support, including coverage questions, certificates, and billing inquiries

Act as liaison between clients and insurance carriers to resolve service and claims issues

Troubleshoot billing and service-related issues

Appropriately document conversations with clients and carrier representatives and updates all computer systems and automated agency management systems when necessary. Ensure the accuracy of data in those systems

Prepare reports for management as required

Attend industry related continuing education training and courses

Collaborate and support colleagues as needed

Perform other duties and projects as assigned

Qualification

Commercial Insurance experienceP&C insurance licenseAgency management systemMicrosoft Office SuiteCustomer service skillsAnalytical skillsMultitasking skillsCommunication skillsOrganizational skills