ADT · 5 days ago
Team Manager Care Support Training
8880 Esters Blvd, Irving, TX, 75063, US
Full-time
Onsite
Entry, Mid Level
2+ years expADT is a company focused on providing security solutions, and they are seeking a Training Team Manager to develop and deliver training for new hires and current employees. The role involves managing training classes, updating materials, and collaborating with various teams to ensure performance improvement and effective onboarding.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
Onboard new hires for Care teams, onsite and/or virtually
Be effective; achieve Trainer scorecard performance targets
Conduct training using various systems and tools, ensuring an engaging and interactive approach
Manage all aspects of training classes, setup, and administrative tasks
Monitor performance progress, identify outliers, provide feedback, create development plans and communicate with management and LOB partners
Work with CX&O Design team and SMEs to update training materials for performance improvement
Participate in focus groups for optimal training performance
Administer payroll review and validation for trainees
Coordinate with departments to secure necessary resources for training
Handle employee relations issues in line with HR guidance
Coordinate schedules with teammates for coverage adjustments
Be flexible with work hours and travel as needed
Qualification
Required
Minimum of 2-3 years of training and call center experience
Strong presentation skills for various group sizes
Ability to make sound decisions based on experience and judgment
Proficiency in computer-based software
Knowledge of business practices and technology
Dedication to meeting customer expectations
Ability to address people problems directly
Monitoring and measuring work progress and results
Effective time management skills
Active listening skills
Adaptability to a fast-paced call center environment
Creativity in presenting ideas in a classroom setting
Location Requirement: This is an On-Site role. Candidate must reside near the Irving, TX call center
Preferred
A four-year degree is preferred but not mandatory
12 months of inbound/outbound call center experience is preferred
2-3 years of training facilitation experience in a call center environment is preferred
Company
ADT
ADT is a security company that provides smart home solutions and business security.
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
2025-12-24
2025-12-22
Company data provided by crunchbase