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Fidelity Bank · 5 days ago

Principal Business Analyst, Digital Solutions

Smithfield, RI

Full-time

Hybrid

Lead/Staff

8+ years exp

Fidelity Bank is a privately held company focused on making financial expertise accessible and effective. They are seeking a Principal Business Analyst in Digital Solutions to partner with business sponsors and translate customer needs into actionable solutions, ensuring consistent customer experiences across digital platforms.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Understanding how the customer interacts with Fidelity’s digital experiences and the tasks they need to complete

Facilitating Channel Governance forums to ensure adherence to standards and alignment across stakeholders

Partnering with teams to improve messaging creation and governance processes across Fidelity.com and Flagship Mobile

Collaborating with cross-functional teams to drive impact, consistency, and scale across digital experiences

Qualification

Business analysis experienceDigital product managementData-driven outcomesDigital adoption platformsJIRAConfluenceCommunication skillsCollaboration skillsProblem-solving skillsAdaptability

Required

Bachelor's degree required

8+ years of business analysis experience (or Masters with 6+ years of experience), including experience with successful development and delivery of digital solutions

Experience in digital product management, governance processes, experimentation, and applying data-driven outcomes

Ability to communicate and collaborate effectively across multiple teams and stakeholders to clearly articulate requirements, facilitate discussions, manage expectations, and ensure alignment

Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making

Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information

Familiarity with tools like JIRA, Confluence for mapping user requirements, process maps and analysis documentation. Able to identify and document dependencies across cross functional teams