Bank of the Sierra · 2 weeks ago
Operations Manager - Bakersfield Cal Ave
Bakersfield, California, United States
Full-time
Onsite
Senior Level
$33.80/hr - $42.83/hr
5+ years expBank of the Sierra is seeking a Branch Operations Manager to organize and coordinate the effective delivery of banking services within their branch. The role involves ensuring outstanding customer relations, providing leadership to team members, and adhering to company policies while achieving goals and objectives.
BankingCommunitiesFinancial Services
Responsibilities
Delivers a consistently great customer service experience by promoting accuracy, communication, expertise in financial services and products, owning and solving service issues, and developing relationships with customers
Directly supervises employees in the branch under company policies and applicable laws
Hires, trains, develops and retains employees
Completes performance appraisals, coaching sessions, development plans, training plans, and disciplinary actions while working closely with all applicable business lines
Organizes staff by assigning employee work schedules, directing work, assigning side duties, scheduling time off, and coordinating branch coverage to maintain efficient operations and high service standards
Completing essential tasks at prescribed cadences, such as but not limited to:
Resolving non-sufficient funds and other unposted transaction events
Verifying branch cash totals are in balance
Reviewing and submitting employee timecards
Reviewing and approving transactions
Completing certifications
Auditing records of proof
Completing various monthly reports
Balancing ATM(s)
Conducting new account and/or account maintenance reviews and callbacks
Conducting customer site visitations
Maintains facilities and working equipment in proper condition
Maintains a neat, clean, and organized office
Approve and submit invoices for payment
Approves expense reports
Controls supply of money on hand to meet daily needs and legal requirements
Oversees completion of all required regulatory compliance and procedural training by staff members
Manages expenses, including office supplies, employee overtime, break penalties, and fee waivers
Oversees new account functions and completes quality assurance callbacks
Coordinates (planning, identifying, administering) staff training to achieve company goals and objectives
Manages record retention
Achieves branch goals and objectives of customer service standards, employee engagement, and financial results
Adheres to all company policies/procedures and applicable regulations governing banking to maintain the highest degree of integrity, accuracy, and safety while delivering financial services
Achieves satisfactory audit ratings
Enhances company reputation and visibility in the community by providing top-tier service and volunteering in community events
Coordinates and promotes CRA and other volunteerism opportunities
Cooperates with all other business lines as needed on special projects and assignments
Conducts weekly team meetings to address procedural updates, operational issues, organizational updates, training events, campaigns, financial results, and other topics
Maintains open and effective communication with staff members and managers
Provides staff coverage at other locations as needed
Other duties and responsibilities as assigned
Qualification
Required
Five (5) or more years of related experience or an equivalent combination of education and experience
Identifies and resolves problems promptly
Gathers and analyzes information skillfully while striving to continuously build knowledge and skills that can be shared with others to develop alternative solutions to fit current needs
Manage escalated customer situations in a professional manner
Respond promptly to customer needs while soliciting customer feedback to improve service and respond to requests for service and assistance
Ability to remain open to new ideas
Always maintains confidentiality
Strong communication and presentation skills, both verbally and in writing
Encourage and support a positive culture by listening to others provide valuable feedback at all times
Ability to speak clearly, tactfully, and effectively to members and employees at all levels of the organization
Strong ability to delegate work assignments while providing recognition for results
Strong ability to set goals and prioritize workload timely and efficient with high accuracy
Follow all policies and procedures
Strong knowledge of Microsoft software
Ability to exemplify Bank of the Sierra values and culture
Ability to maintain focus and deliver results despite the constant interruption
Company
Bank of the Sierra
Bank Of The Sierra is an independent bank that is expertise in offering a diverse range of retail and commercial banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
H
Hugh F. Boyle
Chief Credit Officer
Recent News
The Business Journal
2025-09-25
The Business Journal
2025-07-12
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