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SpringGreen · 6 days ago

Contact Center Service Representative - Full Time Seasonal Hybrid

Plainfield, IL

Full-time

Hybrid

Entry, Mid Level

$18/hr - $18/hr

2+ years exp

SpringGreen is an industry leader in lawn, pest, and tree care services, seeking a Full-Time Seasonal Contact Center Service Representative. The role involves performing call center functions, assisting customers with service inquiries, and selling services over the phone or through other communication channels.

Consumer Services

Responsibilities

Respond to service/sales inquiries and initiate outbound calls. Direct and assist customers with additional sales and services. Follow communication scripts in accordance with departmental procedures and thoroughly explain available and recommended services in response to marketing efforts, customer inquiries and property evaluations. Explain lawn care services, quote prices and use selling techniques to encourage customers to purchase services

Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer; communicate so the customer understands the sequence of events, the number of applications, costs, payment plans, and any special instructions that may follow the sale. Become familiar with various weather and/or environmental conditions that lead to common lawn, tree, pest, or irrigation problems, as well as those that help or hinder the performance of Spring-Green services

Follow up with customers to ensure satisfaction, solicit further sales, and solve problems

Accurately document each call

Thoroughly communicate the appropriate information to customers and coworkers, both verbally and in writing, in a friendly, caring manner

Perform data entry maintenance activities associated with maintaining customer information, processing of credit card payments, documenting customer conversations and account updates

Perform collection calls to maximize receivables as needed

Maintain confidentiality of customer information and company proprietary information

Perform property measurements as assigned

Regular and predictable on-site attendance is required for interaction with customers & coworkers, as well as access to pertinent data, computer and phone systems

Work a flexible schedule which may include Saturdays and weekday evening hours

Perform other duties as assigned by Contact Center Service Manager

Qualification

Telephone sales experienceCustomer service experienceData entry skillsCommunication skillsTyping skills 45 WPM

Required

High school diploma or general education degree (GED) required

Minimum two to three years of inbound or outbound telephone sales and/or customer service/call center experience; or equivalent combination of education and experience

Minimum typing skills 45 WPM

Must be able to work an 8 hour shift between the hours of 8:00 a.m.-5:00 p.m. Mon. - Fri. and some Saturdays during peak season from 10:00 a.m.-2:00 p.m

Regular and predictable on-site attendance is required for interaction with customers & coworkers, as well as access to pertinent data, computer and phone systems

Work a flexible schedule which may include Saturdays and weekday evening hours