Accoya® North America · 3 days ago
Field Infrastructure Engineer- onsite in Pittsburgh, PA
US-PA-Connellsville
Full-time
Onsite
Mid Level
3+ years expAccoya® North America is seeking a Field Infrastructure Engineer to provide support and incident resolution for their infrastructure systems. The role involves the analysis, recommendation, installation, configuration, and maintenance of systems and network infrastructure, ensuring adherence to corporate standards and service level agreements.
Building Materials
No H1B
Responsibilities
Setup, configure, Maintenance of Server Hardware/OS/Backup Hardware/software/Computer systems
Researches, evaluates, and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management
Collaborates with other technical staff and management in the testing of new software, computer systems, and network technologies
Utilizes monitoring, performance analysis, network management, software, and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity
Maintains timely and complete documentation of all daily and project work, using standard methods and procedures
Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment
Develops and executes contingency plans for network software and hardware failures including isolated and major outages
Diagnoses and repairs problems in a manner that prevents future errors and problems
Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management, and departmental clients
Keeps abreast of relevant technologies and maintains selected technical certifications
This is a customer facing position and such this candidate must have the ability to directly interface with clients, customers, and vendors
Remote and On-site troubleshooting and support of UPS, Server hardware, and software
Network wiring, including patch panel jumpers and documentation, wiring patch panel to endpoints, proper termination of network jacks to patch panels, proper wiring troubleshooting
Reviews Alerts for alarms via documented procedure and respond to ISP or escalate to Admins as needed
Receive, process, and inventory client equipment
Setup, and configure new computer equipment per client specifications
Communicate with Clients directly to schedule On-Site time as needed
Prioritizing issues regarding business impact
Qualification
Required
Associate degree in related Technology, or have equivalent IT support experience, certifications, and/or training
3+ years of relevant IT consulting or MSP experience
Strong Windows 10 Desktop Support experience
Knowledge of Windows Server Systems Administration, to include Active Directory Users and Computers
SMB Network Share Permissions
Print Server Management
Fundamental LAN troubleshooting experience
Familiarity with ticketing systems
Outstanding Customer Service Skills
Company
Accoya® North America
Accoya® wood is produced from sustainably sourced, fast growing wood and manufactured using Accsys’ proprietary patented modification process from surface to core.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase