USAJOBS · 2 weeks ago
Catering & Event Supervisor
Annapolis, Maryland, USA
Full-time
Onsite
Mid Level
$25/hr - $28/hr
3+ years expUSAJOBS is seeking a Catering & Event Supervisor for the US Naval Academy NAF HR. The role involves providing leadership for the Banquet Department, coordinating events, and ensuring a quality experience for members and guests while managing day-to-day operations.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Directly supervise all Banquet service staff. In addition, the incumbent will be responsible for overseeing Retail Dining Banquet Supervisors as they work closely with kitchen, and inventory in absences of their direct supervisor to ensure event success. The incumbent is responsible for participating in and/or supervising the setup and breakdown of all banquets and ensuring that the facility is properly cleaned, organized, and secured at the close of each day. All duties are to be performed in accordance with applicable laws and regulations, as well as Retail Dining policies, practices and procedures
Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining of employees. Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures; identifying temporary worker requirements; engaging temporary agencies and supervising staff
Achieves banquet service operational objectives by contributing information and analysis to functional strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, completing audits; participating in inventories; determining system improvements; implementing change
Maintains safe, secure, legal, and healthy work environment by following, and enforcing sanitation, quality of food preparation and service standards and procedures; conforming to the regulations of the alcoholic beverage commission
Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut off procedures. Must complete current Department of the Navy safe service of alcohol training
Works with Chef to ensure menus are produced in accordance with what is advertised, works with inventory team to ensure necessary product is available, and coordinates personnel schedules
Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality and placement
Ensure client satisfaction; identifies current and future customer service requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Investigates and resolves complaints regarding food, customer service, and banquet support Confirms all banquet service staff are in proper uniform, presenting a clean and professional image. Communicates floor plans to include but not limited to setup of tables, chairs, linens, table settings, glassware, stanchions, etc., and ensures the room/space preparation is accurate
Acknowledge, greet, and thank all banquet guests, and ensure client satisfaction by communicating with the clients throughout the planning. Maintains customer satisfaction by investigating and resolving complaints regarding food and beverage quality and/or service
Supervise events and assist FOH/BOH staff, and Retail Dining Supervisors (refilling drinks, delivering food, bussing tables, bar support, etc.) as necessary to ensure event success. Driving between different locations is required
Participate and complete closing procedures by securing the facility in accordance with Standard Operating Procedure (SOP) guidelines and policies
Qualification
Required
Incumbent must have three years of equivalent managerial/supervisory experience in the country club or hospitality industry
Incumbent must have at least one year of experience as a bartender and/or Server
Incumbent must have experience coordinating and executing catered events
Incumbent must be self-motivated, with exceptional organizational skills and attention to detail
Must be able to obtain and maintain a security clearance – requires 18 years of age
Males born after December 31, 1959 must be registered for Selective Service
Verification of employment eligibility in the United States is required
Probationary period: Full Time and Part Time employees serve a one-year probationary period
U.S. Citizenship is required for Tier 3 Positions
Must be able to understand and communicate in English
Must have a valid Driver's License for driving between Retail Dining locations
Preferred
Education or experience in Catering, Hotel, Hospitality, or Restaurant Management or a closely related field
Benefits
Medical, Dental, Life, and Long-Term Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Automatic Retirement Enrollment
401(k)
Roth 401(k)
401(k) Loan options
Paid Vacation and Sick Leave Accrual
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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