Muckleshoot Casino Resort · 3 days ago
IT Help Desk Analyst
Auburn, Washington, United States
Full-time
Onsite
Entry Level
$29.50/hr - $29.50/hr
2+ years expMuckleshoot Casino Resort is seeking an IT Help Desk Analyst to provide first-level support to business users. The role involves analyzing and resolving IT problems, maintaining system security, and assisting in user training and documentation.
Video
Responsibilities
Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism
Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and email
Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user, and phone related issues within a large enterprise environment
1st level identification and escalation of Major Incidents using the approved IT process
Maintains passwords, data integrity, system security for the desktop environment, and confidentiality of all IT issues/systems/problems/tickets
Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system
Assist in creating knowledgebase articles, checklists, FAQs, and End User training
Stay current with system information, changes, and updates
Follow all standard Helpdesk policies and procedures
Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel
Perform other job-related duties as assigned
Qualification
Required
Two (2) years of computer support experience with knowledge of Microsoft Desktop OS, IP Networking, computer hardware and PBX telephone systems
Preferred
Associate Degree in Computer Science or equivalent is a plus!
CompTIA A+ Certification, MS 365 Fundamentals, ITIL V4 or other entry level IT certification preferred
Benefits
Discretionary performance bonuses 2x a year
Complimentary meals and covered team member parking
Company-paid gaming licenses (Class A & Class B)
Variety of additional voluntary benefits and retirement plans
Company
Muckleshoot Casino Resort
The Muckleshoot Casino Resort, celebrated as the "Biggest and Best in the Northwest," has just become even more impressive with the unveiling of their new hotel tower.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Autumm Coles
Executive Assistant to Chief Financial Officer
Brooke Berryhill
Executive Assistant to CEO and Legal
Company data provided by crunchbase