Panoptyc ยท 1 month ago
Product Manager - Retail Operations
United States
Full-time
Remote
Senior Level
5+ years expPanoptyc is on a mission to revolutionize loss prevention using visual AI and manual reviewers to help retailers detect theft. The Product Manager will drive a new go-to-market opportunity in retail by transforming customer insights into actionable plans and coordinating with various teams to validate and scale product solutions.
Artificial Intelligence (AI)ElectronicsInformation Technology
Responsibilities
Conduct customer research, client calls, and interviews to uncover operational pain points, transform insights into product requirements, and launch new pilot programs with retail partners to validate solutions in real-world environments (coordinating teams to accomplish installations, data integrations, and pilot operations)
Deliver and coordinate the operational capacity required to convert pilots into scaled deployments, expand customer usage, and drive revenue from zero to one. Orchestrate AI systems, software development, and human-in-the-loop operations to ensure reliable delivery of our product and services with a focus on customer delight
Master stakeholder relationships across retail operations, loss prevention, store management, and corporate leadership while aligning business and technology teams
Write speclets, PRDs, and personas, and collaborate closely with Product Owners and engineering teams delivering new capabilities through 2-week sprints
Define product vision and roadmap, refine customer personas, identify market opportunities, and translate learnings from pilots into scalable product and operational strategies
Lead and create momentum across Sales, Operations, Customer Success, Support, and Product teams to ensure smooth rollouts, operational excellence, and long-term customer success
Qualification
Required
5+ years Product Management experience (3+ years B2B/enterprise)
Proven track record launching and scaling successful products
Experience leading Product Designers and partnering with engineering
Strong agile/scrum and sprint-based delivery experience
Excellent stakeholder management across organizational levels
Exceptional communication skills with ability to influence without authority
Technical acumen to discuss concepts with engineering teams
Demonstrated customer obsession and analytical skills
Preferred
3+ years experience designing and refining workflows for human backoffice teams
Retail industry experience, particularly operations or store management
Background with Loss Prevention teams and retail security
Knowledge of retail systems (POS, inventory management)
Experience with video analytics or AI-powered retail solutions
Proficient using AI tools for visualizing ideas, prototyping and refining product specifications
Experience with Computer Vision based solutions
Company
Panoptyc
Panoptyc is an artificial intelligence that provides micro market theft detection.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mac Bolak
Founder, CEO
Company data provided by crunchbase