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City of Cambridge · 1 week ago

Library Associate - STEAM

Cambridge, MA

Full-time

Onsite

New Grad, Entry Level

$33/hr - $36/hr

The City of Cambridge is seeking a Library Associate for their STEAM programs. The role involves providing exceptional service in The Hive makerspace, assisting patrons with technology, and overseeing the orderly function of the space while offering training and support.

EducationEmploymentGovernmentOffice Administration

Responsibilities

Responsible for overseeing The Hive during scheduled shifts

Maintains the orderly function of The Hive, including communicating with the Manager of the Hive, Manager of Library STEAM Programs, Manager of Innovation & Technology and other IT staff, enforcing the policies of the space and the library, and troubleshooting technical issues

Introduces patrons to the space; leads safety orientation and trainings on individual equipment; Responds to inquiries about use of the space and technologies in it

Provides technical support and strategies to implement project design/fabricate prototypes to a wide variety of users inside The Hive and in other locations as required

Provides training, orientations, logistical, and technical support to staff and patrons

Provides instructions and assistance with use of the various technologies in the space including but not limited to 3D printers, laser cutters, vinyl cutters, routers. sewing machines, Augmented and Virtual Reality equipment, and recording equipment

In partnership with the Hive Manager and Manager of Library STEAM Programs, develops, prepares, and presents programs and learning opportunities

Assists patrons in booking equipment and/or studios. Checks patrons in for studio or equipment bookings and sets up/tears down between bookings

Performs routine maintenance on Hive equipment

Inventories and tracks equipment and identifies and reports any equipment needing repair or replacement

Works across Library and City locations, as well as at various community spaces and events as needed

Attends meetings and professional development opportunities to stay abreast of technological changes and updates

Assists with implementing and maintaining patron badging system

Create and maintain documentation in the department knowledge base

Provide excellent customer service both internally and externally and perform job responsibilities in a professional manner

Perform other related duties and responsibilities as assigned for the good of the department and library

Qualification

STEAM equipment knowledgeMakerspace technologiesTechnical troubleshootingCustomer serviceCommunication skillsTime managementProblem-solvingAdaptabilityInterpersonal skills

Required

A Bachelor's degree or coursework beyond high school, especially in an area of STEAM or maker technologies

Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism

Knowledge of STEAM related equipment, software, and best practices

Ability to utilize a variety of makerspace equipment and technologies, including but not limited to 3D technologies, virtual and augmented reality technologies, laser cutters, soldering equipment, sewing machines, digitization equipment and audio/video recording equipment

Comfort with computers and technology, including knowledge of and willingness to learn emerging technologies

Ability to communicate effectively, patiently and courteously with supervisors, library staff, and the public, including communicating technical information to audiences of differing levels of experience

Ability to provide exceptional customer service in a fast-paced environment involving varied technologies and ability to assist patrons at different skill levels

Ability to effectively troubleshoot and problem solve a variety of hardware and software problems, including software and hardware that may be initially unfamiliar

Strong commitment to inclusive, responsive and innovative service and a desire to master new technologies

Excellent problem-solving skills; ability to quickly grasp new ideas and concepts

Punctuality and dependability

Time management skills, including the ability to set and adjust priorities in order to meet assignment deadlines

Must be able to pay close attention to details and concentrate on work

Ability to handle multiple activities or interruptions at once and to stay calm during stressful situations

Ability to follow oral and written instructions accurately and thoroughly

Adaptability and dependability to collaborate well within a team environment

Flexibility to work during special events or outreach opportunities

Friendliness, tact, patience, maturity, and strong interpersonal skills

Preferred

Prior employment relevant to STEAM or education which indicates an ability to successfully perform the duties of the job

Previous use or a variety of makerspace equipment and technologies, including 3D printing, laser cutting, vinyl cutting, sewing, audio and video recording, and the use of basic hand tools in a lab or educational setting is highly desirable

Experience providing instruction in one-on-one and group learning environments