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TaskUs · 2 days ago

Healthcare Customer Service Representative

United States

Full-time

Remote

Entry Level

1+ years exp

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Healthcare Customer Service Representative will provide empathetic support to customers, manage medical record requests, review insurance claims, and maintain accurate account information while adhering to compliance regulations.

Call CenterCustomer ServiceOutsourcing

Growth Opportunities

Responsibilities

Provide empathetic, first-class support to customers via phone and email

Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks

Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information

Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance)

Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information

Track metrics and provide detailed reporting on customer experience and resolution rates

Qualification

Healthcare Support ExperienceCustomer Service ExperienceHIPAATechnical Support ExperienceMedical BillingCodingData EntryAdaptability to AmbiguityMeticulousnessProcess ImprovementProficient MultitaskingVerbal CommunicationWritten CommunicationCustomer FocusTeamworkAdaptabilityAttention to Detail