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Chick-fil-A Corporate Support Center · 2 days ago

Sr. Lead Software Engineer, Observability & Monitoring

US-GA-Atlanta

Full-time

Hybrid

Senior Level, Lead/Staff

9+ years exp

Chick-fil-A is a prominent organization focusing on reliability and monitoring within their IT function. The role involves leading a team to enhance observability through the development and support of observability pipelines, while also mentoring engineers and collaborating across various teams.

Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food

Responsibilities

Own solution architecture decisions for the team’s product

Lead delivery and operations of the team’s product, including both individual contribution and support as well as delegated tasks and support to your team’s engineers

We desire our lead engineers to be both leads and engineers, spending about half of their time on leading others and half contributing engineering work themselves

Lead, mentor, and assess other staff engineers, exemplifying and teaching best practices, helping to solve complex problems, reviewing code, and sharing stories

Interview, select, onboard, and oversee contract engineers

Assist in the design and delivery of products outside of your team, develop tools and processes for use outside of your team, and/or mentor other engineers or especially lead engineers outside of your team

Guide engineering team in adoption of Chick-fil-A software engineering standards

Document learnings to share with the broader engineering team(s)

Ensure clear communication around reliability and monitoring objectives

Collaborate broadly across the entire engineering organization

Oversee other SRE teams to bring best practices or learnings from across the organization to them

Build internal tooling around operational observability

Bring a strong mindset of continual improvement

An aversion to toil and automatable tasks

Advocate for reliability and monitoring as a part of engineering culture

Act as a conduit for architecture, security, tools, and department framework

Keep abreast of industry changes and evaluate for implementation

Work independently with DevOps teams to refine running production systems

Building on-call processes

Creating incident management and response procedures

Instrumenting for observability and coaching on best practices

Monitoring SLIs

Work to varying degrees with DevOps teams

Provide consultation on SRE best practices

Give guidance on specific topics

Oversee groups of dedicated engineers

Embed directly with teams

Work with teams to define SLOs and error budgets

Ensure services and systems meet availability needs of customers

Design and develop software solutions

Serve as a model developer in programming languages like Java, Go, Python, and Python

Exercise skills in infrastructure and deployment services like AWS and Kubernetes, as well as, areas like application security, data analytics, and machine learning

Qualification

Observability toolingCloud platformsProgramming languagesDevOps practicesSoftware design patternsCI/CD pipelinesData modelingKubernetesAgile methodologyUnix/LinuxOpenTelemetryMentoringCommunication skillsTeam collaboration

Required

Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired

4+ years of relevant work experience

Experience designing complex software solutions

Experience mentoring and leading a team, including good interpersonal and team collaboration skills

Broad and deep programming experience in Java, JavaScript, Python, or other comparable languages

Experience with SQL and data modeling

Experience with source control systems like Git or Subversion

Experience implementing application security, software design patterns, and the SDLC

Proven ability to positively influence the engineering culture and practices in a professional environment

Significant experience with: Building and supporting systems, Enterprise cloud providers, Production containerized environments

Excellent written and verbal communication

Experience with CI/CD pipelines

Ability to build strong relationships, collaborate, and influence diverse groups of engineers and non-technical roles

Ability to influence other engineers without organizational authority

Preferred

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or similar area of study

9+ years of relevant work experience, with: 4+ years supporting a production system on a Devops team, 2+ years in cloud platforms such as amazon web services, google cloud, or Microsoft azure

Experience with test-driven development, continuous integration and deployment, Scrum discipline, or comparable software development practices

Deep understanding of AWS architecture

Familiarity with version control systems and code merging/branching; specific experience with git desirable

Experience working with an agile development methodology featuring sprints, points estimation, and daily standups

Experience in design, data collection, and data analysis

Experience with Unix/Linux

Experience with Kubernetes

Experience with OpenTelemetry, Fluentd, Grafana Alloy, or Datadog Agent (DDOT preferred)