Navi AI · 1 week ago
Customer Success Engineer
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
2+ years expNavi AI is a company focused on redefining aviation training and safety at scale. The Customer Success Engineer is responsible for ensuring smooth deployments of Navi systems at flight schools and defense units, providing training and on-site support to users, and gathering feedback to improve the product.
AerospaceArtificial Intelligence (AI)Training
Responsibilities
Deployment & Setup: Travel to customer locations to install and configure Navi systems — from data integrations and avionics connections to hardware calibration. Validate that everything runs reliably under operational conditions
Customer Training: Deliver hands-on training sessions for instructors, students, and staff. Ensure every user knows how to use Navi confidently and effectively
On-Site Support: Troubleshoot issues in real time, resolve problems quickly, and escalate technical challenges to engineering when needed
Customization: Adapt configurations to fit unique operational workflows, aircraft types, or data environments
Field Insights: Gather and document user feedback, edge cases, and performance data directly from the field
Reporting: Communicate deployment results, pain points, and improvement opportunities back to product and engineering teams
Customer Relationship: Act as the face of Navi on-site — a trusted, capable representative who earns confidence through competence
Qualification
Required
2–5 years of experience in field engineering, customer success, or technical implementation roles
Strong understanding of hardware/software integrations, cloud systems, and networking basics
Excellent communicator — can translate technical details into clear instructions for non-technical users
Hands-on problem solver who thrives in dynamic, operational environments
Comfortable traveling frequently and working independently in the field
Organized, resourceful, and calm under pressure — the kind of person customers rely on
Preferred
Familiarity with aviation systems, flight schools, or defense operations
Benefits
Competitive salary and travel benefits — including per diem and travel coverage.
Flight training stipend — earn your wings while supporting others who fly.
High-impact visibility — work directly with pilots, instructors, and military personnel.
Career growth — path toward Customer Success Lead, Deployment Manager, or Product Operations.
Mission-driven team — join a company redefining aviation training and safety at scale.
Company
Navi AI
Navi AI is a SaaS company that offers AI powered system and software for pilot training services.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$2.35M2025-09-30Seed· $2.35M
Company data provided by crunchbase