Summit Credit Union · 1 month ago
CC Member Relationship Specialist 1 (Part Time 30)
Cottage Grove, Wisconsin, United States
Full-time, Part-time
Onsite
Entry Level
2+ years expSummit Credit Union is seeking a Contact Center Member Relationship Specialist to join their team. This role focuses on serving members with excellence through phone and video interactions, building trust, and solving problems creatively while working collaboratively in a fast-paced environment.
BankingFinancial ServicesPersonal Finance
Responsibilities
Serve members with excellence via phone and video—voice calls and video are your top priority!
Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being
Solve problems creatively and go above and beyond to exceed expectations
Take ownership of member situations, follow up as promised, and help us continually improve our service
Work collaboratively as part of a dynamic Contact Center team
Adapt and respond to changing situations and multiple priorities in a fast-paced work environment
Qualification
Required
A passion for service and a knack for building relationships
Strong communication skills—both written and verbal
Ability to multitask and stay organized in a busy setting
Basic/intermediate Microsoft Office skills and comfort with digital tools
High school diploma or equivalent required
Preferred
Experience in customer service, call centers, or financial environments (minimum two years preferred)
Benefits
Health, dental, and vision insurance
Retirement savings plan with employer match
Paid time off and holidays
Employee wellness programs
Tuition reimbursement
Career advancement opportunities
Company
Summit Credit Union
Summit Credit Union is a credit union that provides banking services to members.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Sponem
CEO/President
Recent News
2025-04-14
2025-03-26
BizTimes - Milwaukee Business News
2025-03-17
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