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Randolph Brooks Federal Credit Union · 2 weeks ago

Float Kerrville/Boerne Region - Branch Member Service Representative - Full Time

Kerrville, TX

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

0+ years exp

Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas, recognized for its financial stability and excellent workplace environment. They are seeking a full-time Branch Member Service Representative Float to provide exceptional service to members in Kerrville and Boerne locations, performing both Teller and Personal Banker functions.

BankingFinancial Services

Responsibilities

Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team

Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels

Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws

Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel

Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses

Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws

Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement

Prepare various teller reports, and escort members into designated areas when requested

Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features

Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs

Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded

Observe safety and security procedures, and report potentially unsafe conditions

Maintain the ability to train and work at any branch within the respective region depending on business need

All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)