Exeter Finance · 1 week ago
Loan Servicing Representative (Remote $18.25/Hour + Monthly Bonus)
United States
Full-time
Remote
New Grad, Entry Level
$18.25/hr - $22/hr
0+ years expExeter Finance is committed to helping customers find the right financing for their vehicle purchases. The Loan Servicing Representative will minimize losses by assisting with recovery efforts on accounts that are delinquent, ensuring compliance with legal guidelines and collaborating with internal teams to support best practices.
AutomotiveBankingFinanceFinancial Services
Responsibilities
Contact customers via phone to collect overdue payments, discuss payment arrangements, and answer inquiries regarding account status, payment options, or collection actions
Ensure appropriate documentation of all customer interactions and account activities using collection software and systems
Review delinquent accounts to determine appropriate collection strategies, identify at-risk accounts, and escalate complex cases or disputes to senior staff or management as necessary
Monitor payment trends, proactively engage with customers showing signs of financial difficulty
Work to reduce delinquency while achieving individual and departmental performance goals such as collection targets and resolution rates
Collaborate with internal teams, including legal and customer service, to resolve issues and support best practices across the department
Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations
Qualification
Required
High school diploma or equivalent
0-3 years relevant work experience
Previous experience in collections, customer service, or a related field, with a demonstrated ability to manage delinquent accounts effectively
Strong negotiation skills with the ability to reach mutually beneficial payment agreements with customers
Advanced knowledge of collections processes, payment systems, and applicable laws and regulations related to collections
Excellent verbal and written communication skills, with the ability to clearly and professionally communicate with customers
Strong organizational skills, with the ability to manage a large portfolio of accounts and prioritize tasks effectively
Proficiency with collection software and systems, as well as basic office software such as MS Office
Ability to handle difficult or complex customer situations with professionalism, empathy, and problem-solving skills
Ability to work independently, with minimal supervision, while also being a collaborative team member
Strong attention to detail and the ability to document and track account status accurately
Goal-oriented, with a focus on meeting or exceeding individual and team performance targets
Ability to maintain composure in high-pressure situations and resolve customer disputes or complaints efficiently
Company
Exeter Finance
Exeter Finance is a finance company that deals with automotive financial services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
Navigation Capital Partners
2021-06-28Acquired
2008-02-05Private Equity· $20M
Leadership Team
Jason A. Kulas
Vice Chairman & Chief Financial Officer
Recent News
2024-04-10
Company data provided by crunchbase