Audio Visual (AV) Systems Regional Manager jobs in United States
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EOS IT Solutions · 5 days ago

Audio Visual (AV) Systems Regional Manager

positionMenlo Park, CA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$110K/yr - $120K/yr

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services. The Audio Visual Systems Regional Manager will lead the SF/Bay/MPK team, overseeing daily operations, ensuring service excellence, and managing team dynamics and client relationships.

CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo

Responsibilities

Manage all roles & responsibilities of all levels of Technicians
Conduct onboarding, offboarding, and training for all Technicians
Communicate & partner with other teams regarding existing & upcoming projects and relay that information to the team where necessary
Act as team liaison for all employee needs from an HR perspective
Manage the request and approval of all travel requests and billing of associated costs
Manage the team's day-to-day budgets and generate purchase requests
Manage the team's dashboard and ensure all metrics and reporting standards are met
Work with Service Delivery Manager (SDM) & Client to establish future headcount and plan to deliver
Manage the team’s Wiki, Hub, and newsletters to the wider company
Conduct regular 1:1 meetings with team members and host weekly team meetings
Actively develop client relationships & explore team opportunities
Scope new projects and provide high-level consultation of partner asks and delegate accordingly
Collaborate with other leads & executives to deliver a robust governance platform with adequate dashboards & data available
Responsible for overall service governance in region delivering on all SLAs

Qualification

Audio-Visual SystemsBudget managementTeam leadershipData analyticsCollaboration technologiesProject managementCustomer service skillsInterpersonal skillsCommunication skillsOrganizational skillsTime management

Required

Proven experience in team leadership and people management within IT or technical environments
Strong interpersonal and customer service skills with the ability to build and maintain client relationships
Demonstrated ability to manage budgets, reporting, and operational governance
Proficiency in data analytics and process-driven decision-making
Ability to manage remote teams and projects effectively
Solid understanding of Audio-Visual Systems and Integrations
Excellent communication skills (written and verbal)
Strong organizational and time management skills

Preferred

Bachelor's degree in Information Technology, Computer Science, Business Management, or related field
ITIL Foundation or higher certification
PMP or other project management certification
Experience with collaboration technologies (Zoom, Microsoft Teams, Google Meet)
Familiarity with governance frameworks and SLA management
Advanced knowledge of AV systems, networking, and IT infrastructure
Knowledge of ServiceNow or similar ITSM platforms
Lean Six Sigma or process improvement certification
Experience in data visualization tools (Power BI, Tableau)

Company

EOS IT Solutions

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A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
dateFounded in 2008
location
Banbridge, Banbridge, GBR
people-size1001-5000 employees
web-link
http://www.eosits.com/

Funding

Current Stage
Late Stage

Leadership Team

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Daniel Strain
CEO
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