RED Global · 3 weeks ago
ServiceNow Service Catalog Practitioner/Owner
United States
Contract
Remote
Senior Level
5+ years expRED Global is seeking a ServiceNow Catalog Owner responsible for the design, efficiency, and effectiveness of the service catalog solutions. The role involves collaborating with Service Owners, monitoring catalog effectiveness, and ensuring the catalog is user-friendly and aligns with organizational needs.
Human ResourcesStaffing AgencyVenture Capital
Hiring Manager
Rasika Chinchanikar
Responsibilities
Collaborate with Service Owners to gather and update information about their respective services, ensuring a consistent and reliable source of truth for all IT services offered
Gather and document detailed user requirements for new and modified catalog items, add/update ideas and/or stories in ServiceNow, and attend SCRUM meetings
Establish repeatable, efficient processes to create, modify, or remove catalog items, especially given the diversity of IT services in modern enterprises
Continuously monitor the catalog's effectiveness, identifying areas for improvement and making recommendations to enhance its usability and relevance
Communicate changes and updates to the catalog to impacted stakeholders, ensuring they are aware of new or modified services and their associated information
Monitor and report on the usage, effectiveness, of the service catalog.Track key performance indicators (KPIs) to measure the impact of continuous improvement (CI) initiatives
Regularly report on achievements and areas for improvement to stakeholders
Identify and analyze process inefficiencies; collaborate with other ITSM Practitioners to design and implement process improvements using various CI methodologies
Qualification
Required
Bachelor's degree in computer science or related discipline, or equivalent experience
Established knowledge of ServiceNow and ITSM and ITIL
Be the Process Owner for the Catalog
ITIL 4 Foundation Certification
5+ years' ITIL process ownership
Certified in ServiceNow, Certified in Service Catalog
Certified Admin
Strong written and verbal communication skills
Skilled servant leader and able to work with a diverse team of IT professionals
Demonstrated ability to lead and influence others in a matrixed organization
Strong organizational and time management skills
Experience working with a global team across multiple regions and time zones
Demonstrated ability of dealing with ambiguity
Working knowledge of various best practice frameworks including ITIL, service management, project management, Agile, etc
Company
RED Global
25 years of tech recruitment! RED Global is one of the world’s leading tech recruitment companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2011-03-27Acquired
Leadership Team
Alan Didlick
Head Of Training And Development (Trainer, Coach)
Recent News
2023-12-26
Company data provided by crunchbase