Help Desk Support Technician - Tier 1 (2 years experience required) jobs in United States
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Central Texas Technology Solutions ยท 3 days ago

Help Desk Support Technician - Tier 1 (2 years experience required)

positionGeorgetown, TX
timeFull-time
remoteOnsite
seniorityEntry Level
money$50K/yr - $60K/yr
date2+ years exp

Central Texas Technology Solutions (CTTS) is seeking a Technical Support Specialist to join our growing team! The role involves providing hands-on support for local and remote clients, troubleshooting and resolving software, hardware, and networking issues to ensure a seamless experience for end users.

Cloud ComputingInformation TechnologyNetwork Hardware

Responsibilities

Provide technical support for end users, including troubleshooting issues with Windows 10/11, Microsoft 365, internet browsers, hardware, and printers
Analyze, research, and resolve technical issues while escalating when necessary
Maintain detailed and accurate documentation in the ticketing system
Communicate clearly and professionally with clients to ensure high customer satisfaction
Work independently and efficiently while managing multiple tasks
Occasionally perform physical tasks, such as climbing ladders or accessing crawl spaces , as needed for onsite support

Qualification

Help Desk SupportMicrosoft 365Windows 10/11A+ CertificationCommunication Skills

Required

2+ years of Help Desk or Desktop Technician experience
Strong verbal and written communication skills with a professional demeanor
Ability to work independently and manage tasks with minimal supervision
Must have reliable transportation for onsite support as required
Help desk: 2 years
Microsoft 365 Administration: 3 years

Preferred

College education in a relevant field strongly preferred (may substitute for experience)
Entry-level I.T. certifications (e.g., A+, CCNA, MS-102) are a plus but not required

Benefits

401(k)
401(k) matching
Health insurance
Paid time off

Company

Central Texas Technology Solutions

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Central Texas Technology Solutions is an information technology company that offers cloud solutions, networking services.
dateFounded in 2002
location
Georgetown, Texas, USA
people-size11-50 employees
web-link
https://www.cttsonline.com/

Funding

Current Stage
Early Stage

Leadership Team

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Josh Wilmoth
President & CEO, CTTS, Inc. | Small & Medium Business Technology Specialist
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Company data provided by crunchbase