Apply on Employer Site

Lucent Health · 2 days ago

Salesforce Administrator

United States

Full-time

Remote

Mid Level

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. The Salesforce Administrator will be responsible for managing and optimizing the Salesforce platform to meet business needs, ensuring effective utilization of the CRM system, and providing support and training to users.

Health CareMedicalRisk Management

Hiring Manager

Shanin Grimmett

Responsibilities

User Management: Manage user accounts, profiles, roles, and permissions to ensure secure access to Salesforce data

System Configuration: Customize Salesforce to fit the organization’s needs, including creating and managing fields, views, reports, dashboards, and workflows

Data Management: Perform database maintenance tasks, including data cleansing, duplicate management, and ensuring data integrity

Training and Support: Provide training and support to end-users, helping them effectively utilize Salesforce tools and features

Collaboration: Work closely with stakeholders to gather requirements and translate them into system solutions that enhance business processes

System Upgrades: Evaluate, install, and manage Salesforce updates and add-ons to keep the system current and efficient

Reporting and Analytics: Develop customized reports and dashboards to monitor data quality and business performance metrics

Qualification

Salesforce AdministrationSalesforce Administrator certificationTechnical knowledge of SalesforceProblem-Solving SkillsCommunication Skills

Required

Proven experience in Salesforce administration, with a solid understanding of business operations and analytical capabilities

Salesforce Administrator certification is often preferred or required

Strong technical knowledge of Salesforce software, including its functionalities and best practices for configuration and management

Ability to troubleshoot and resolve technical issues that may arise within the Salesforce platform

Excellent interpersonal skills to liaise with various stakeholders and effectively communicate technical concepts to non-technical users

Company

Lucent Health

As one of the nation’s largest independent TPAs, Lucent Health delivers vertically integrated health solutions, including plan administration, concierge care, pharmacy, and care management.

Founded in 2014