Safran · 2 weeks ago
Senior Media Integration Account Manager
Brea, CA
Full-time
Hybrid
Mid, Senior Level
$74K/yr - $88K/yr
3+ years expSafran Passenger Innovations is an innovative company specializing in in-flight entertainment and connectivity solutions. The Senior Media Integration Account Manager will collaborate with airline clients and internal teams to ensure the delivery of exceptional onboard passenger experiences, managing content production and addressing customer needs throughout the process.
AerospaceInfrastructureNavigationTransportation
Responsibilities
Liaise with assigned customers and lead the execution of their monthly IFE content sets
On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
On a quarterly basis, complete quarterly Customer Scorecards with the airline client, identifying root cause and proposing solutions where any concerns may be flagged
Represent the company during onsite / offsite customer meetings as required
Have a full understanding of the IFE product, production cycle and integration process
Manage customer distribution lists to communicate delivery notifications of content sets
Manage shipping and billing PO's per customer requirements
Responsible for completing content billing per defined company requirements
Track incoming customer owned media storage (SD cards, etc.)
Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
Have basic understanding of and adhere to MPA standards and regulations
Engage in discussion and ideas for improvements in department tools and processes
Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
Advise management on solutions to resolve discrepancies
Perform other job-related duties as assigned
Qualification
Required
Bachelor's Degree or equivalent experience in a related field
3-6 years of experience in B2B account management
2-3 years of experience in the In-Flight Entertainment industry
Experience with project management or project scheduling
Experience working with cross-functional groups
Familiar with a variety of concepts, practices and procedures within IFE, TV or a related industry
Proficient, working knowledge of Excel, and Word processing programs
Benefits
A home allowance to elevate your home workspace
Discretionary bonus program
Future financial security with a 401(k) program with company match
Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off
Company
Safran
Safran is an international technology group with divisions in aerospace, defense, and security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-01-02Post Ipo Equity
1999-04-01IPO
Leadership Team
Pierre-Antony Vastra
Safran Aerosystems - Executive VP, Communication and Secretary General (Safran Aerosystems)
Tinku Rasheed
Senior Director, Research & Technology, Product Engineering
Recent News
Digital Journal
2026-01-16
2026-01-03
Company data provided by crunchbase