City of Chattanooga · 1 month ago
AI Platform Manager
100 East 11th Street, Chattanooga, TN, 37402, US
Full-time
Onsite
Senior Level
$64K/yr - $77K/yr
7+ years expThe City of Chattanooga is seeking an AI Platform Manager to lead the lifecycle management, operational support, and ethical deployment of artificial intelligence across various city departments. This role involves overseeing the integration of AI solutions into existing enterprise systems and developing new capabilities to enhance citizen services and optimize city operations.
Association
Responsibilities
Supports the Director in defining and articulating a strategic vision for the application of AI within Chattanooga's municipal operations, identifying opportunities to leverage AI for improved public services, efficiency, and data-driven decision-making
Develops and maintains a prioritized roadmap for AI application deployment across city departments
Leads the design, development, integration, and deployment of AI-powered applications tailored to municipal needs, such as enhancing the smart traffic management system, optimizing waste management, or developing advanced citizen service chatbots
Oversees the technical architecture of AI solutions, ensuring scalability, reliability, and security, utilizing Google Cloud and its AI capabilities (e.g., Gemini, Vertex AI)
Acts as the primary liaison between technical AI teams and non-technical city departments
Translates complex technical concepts into clear, actionable insights for city leadership and staff
Facilitates requirements gathering, manages expectations, and drives alignment across diverse municipal stakeholders to ensure AI solutions address real-world city challenges
Collaborates with DTS divisions to ensure the availability, quality, and ethical sourcing of data for AI models
Works with colleagues and partners to establish data management practices (labeling, cleaning, and ongoing validation) to prevent bias and ensure the accuracy and fairness of AI outputs, particularly for citizen-facing applications
Leads the integration of ethical AI principles (transparency, fairness, accountability, privacy) into the entire AI application lifecycle
Ensures all AI deployments comply with relevant state and federal data privacy laws and emerging AI regulations, including City AI Policies
Helps oversee privacy impact assessments and establish clear human oversight mechanisms for AI-driven decisions that affect citizens
Establishes key metrics for measuring the impact and effectiveness of deployed AI applications
Continuously monitors AI model performance, identifies areas for improvement, and leads iterative improvement cycles to refine solutions based on performance data and user feedback
Works with the Director to evaluate and manage third-party AI vendors and technologies, ensuring their solutions align with Chattanooga's strategic goals, security standards, and ethical guidelines
This includes conducting thorough due diligence and requiring transparent explanations of algorithms
Oversees the full lifecycle of Google AI applications, ensuring robustness, scalability, and expected performance
Establishes and manages processes for continuous monitoring, performance tuning, and troubleshooting of Google AI models and applications, implementing proactive measures for high availability
Leads the integration of Google AI models and applications with city enterprise systems and oversees their technical deployment
Identifies and mitigates risks associated with AI deployment (technical, ethical, bias, operational)
Develops and helps enforce ethical AI guidelines (fairness, transparency, accountability, privacy) and ensures compliance with relevant data privacy and AI regulations
Collaborates with the data team on data quality, accessibility, and governance for AI model training and inference
Ensures MLOps best practices are implemented (version control, automated testing, CI/CD, model drift detection) and optimizes AI application performance and resource utilization
Understands and manages system integrations, coordinates training documentation, and manages application governance/strategy, creating policies and procedures
Develops and maintains comprehensive documentation for all AI applications, covering architecture, deployment, operations, and ethics
Contributes to budget development and management for AI application development and operations
Manages AI-related Service Requests, triages user support (problem management, root cause analysis), and manages/prioritizes support requests
Performs service-specific maintenance and administration tasks, monitoring service details and notifications
Manages users, provisions roles and data access, implements user security, builds custom roles, and reviews/audits user accounts and permissions
Manages accounts and subscriptions, exports metric data, views account usage, and provides reports
Oversees change management strategy and policy, and reviews/verifies production and non-production updates, enhancements, and testing
Builds and assists with custom reporting, and prepares/maintains process documentation and knowledge articles
Works with internal staff, vendors, and assigned software to communicate environment schedules and outages, monitors/communicates system performance, and resolves system issues
Must meet regular attendance requirements
Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Software Engineering, Information Technology, or a closely related quantitative field
Minimum of seven (7) years of progressive experience in software development, data science, or IT operations, with a significant focus on AI/ML application deployment and management
Preferred
ITIL® certifications
CompTIA certifications (DataSys+, Network+, Infrastructure+, Project+)
Cognitive Project Management in AI (CPMAI™)
Google Cloud Professional Machine Learning Engineer
Google Cloud Professional Data Engineer
Project Management Professional (PMP)
Agile Certifications (SCRUM, SAFE)
Company
City of Chattanooga
The City of Chattanooga is a large city located in the state of Tennessee.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julia Bursch
Deputy Chief Operating Officer
Ryan Ewalt
Chief Operating Officer
Recent News
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2025-04-24
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