Lendmark Financial Services · 1 day ago
Centralized Servicing Manager
Gilbert AZ 1102
Full-time
Hybrid
Senior Level
5+ years expLendmark Financial Services is a company that values the quality of its employees and their commitment to customers. The Centralized Servicing Manager will manage a team of Customer Service Representatives, ensuring efficient operations and addressing customer service needs throughout the company.
Financial Services
Responsibilities
Lead and manage a team of Customer Servicing Representatives and Supervisors providing guidance training, and support; Direct the daily operations of the customer service Servicing team
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Monitor and analyze servicing metrics, identify areas for improvement, and implement strategies to enhance performance within the Servicing Team
Handle complex and escalated customer service and servicing issues
Ensure help desk tickets are handled correctly and in a timely manner
Conduct monthly scorecard evaluations and provide feedback and recognition to team members
Analyze relevant data to ensure department is operating at an efficient pace
Ensure the necessary resources and tools are available for quality customer service delivery
Coordinate and manage customer service special projects and initiatives
Manage matters regarding hiring, staffing, training, scheduling, performance reviews and terminations as applicable
Participate in problem-solving and support decisions, offering support and potential resolutions to senior management
Properly escalate unresolved issues to senior Servicing Leadership for further investigation and resolution
Initiative to identify and implement necessary changes to existing processes, and opportunities to implement new processes
Ability to lead and engage across multiple operating sites
Other duties as assigned
Qualification
Required
Bachelor's degree, equivalent education or related experience required
5+ years of customer service and consumer finance experience
5+ years of Call Center experience
5+ years of leadership experience
Ability to work both independently and in team environment
Strong ability to multi-task with ability to prioritize
Excellent verbal and written communication skills
Detail-oriented
Proficient computer skills
Proficient in Microsoft Office products
Strong analytical skills
Highly adaptable to change within the business
Preferred
Demonstrated ability, or potential ability, to lead operations of scale and complexity
Strong Excellent interpersonal and influencing skills – ability to create strong relationships across multiple organizational layers
Benefits
Medical
Dental
Vision benefits
Paid time off
Paid holidays
401(k)
Life insurance
Long-term disability
Tuition assistance
Employee assistance program
Critical care
Auto
Home
Pet insurance
Other ancillary insurance options
Company
Lendmark Financial Services
Lendmark Financial Services is a financial services company offering personalized loan solutions and debt consolidation loans services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$400M2025-06-23Debt Financing· $400M
2019-06-24Acquired
Leadership Team
Bobby Aiken
President and CEO
Recent News
Lendmark Financial Services, LLC
2025-11-03
Company data provided by crunchbase