The20 · 1 week ago
IT Support Desk Technician
Cedar Rapids, IA
Full-time
Onsite
Entry Level
1+ years expThe 20 LLC is a nationwide Managed Service Provider (MSP) that delivers technology solutions and support. They are looking for an IT Support Desk Technician to provide remote support, analyze issues, and implement solutions for clients across the country.
AdvertisingBrand MarketingMarketing
Responsibilities
Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
Manage ticket queue to ensure timely resolution
Provide customer support using remote connection software
Provide thorough documentation on each customer interaction
Prioritize ticketing system flow by following SOPs and KB articles for resolution
Meet or exceed KPI goals
Troubleshooting of the following, though not limited to:
Advanced desktop issues
VPN connectivity
Entry-level server support
Hardware issues
Line of business support
Qualification
Required
IT Fundamentals and A+ certifications, or equivalent professional experience
1+ year of professional help desk experience
Strong customer service skills
High attention to detail
Ability to follow instructions and policies
Ability to adapt to changing and fast-moving environments
Strong phone skills
Benefits
Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence
Company
The20
As a creative agency, being Tasmanian used to be a hinderance. But we know it’s actually an advantage. This place has made us resourceful.
11-50 employees
Funding
Current Stage
Early StageRecent News
EIN Presswire
2025-04-13
2024-12-17
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