Insomnia Cookies · 1 week ago
Shift Lead (Party Host)
Philadelphia PA (Cookie Lab)
Full-time
Onsite
Mid Level
$17/hr - $17.50/hrInsomnia Cookies is a company focused on creating memorable cookie-making experiences, and they are seeking an Elevated Shift Lead to blend event hosting with leadership responsibilities. This role involves managing cookie parties, promoting party packages, and ensuring smooth daily operations while maintaining high customer satisfaction and brand standards.
BakeryFood and BeverageFood DeliveryFood ProcessingRestaurants
Responsibilities
Lead interactive cookie parties and group experiences with confidence, enthusiasm, and warmth
Set the tone for a fun, welcoming, and inclusive environment for guests of all ages
Manage full event flow, including setup, baking, games, guest engagement, clean-up, and closeout
Personalize each party with exceptional service and attention to detail
Serve as the “face of the brand,” ensuring every guest leaves smiling (and full of cookies and milkshakes)
Collaborate with management on social media ideas and content for Instagram and TikTok
Promote party packages through in-store conversations, phone/email outreach, social engagement, and community networking
Follow up on inquiries and convert leads into booked events
Use marketing tools (email campaigns, SMS, social posts, flyers, referrals, etc.) to generate new party business
Build and maintain relationships with schools, local businesses, and community organizations
Collect testimonials, photos, and guest feedback for marketing purposes
Track leads, bookings, referrals, and follow-up activity in the scheduling or CRM system
Participate in select marketing events, open houses, or community outreach opportunities that are intentional and results-driven
Support daily operations including opening/closing duties and basic cash management
Lead by example, coaching team members on service, safety, and efficiency
Step into a leadership role when management is unavailable
Participate periodically in development or leadership session calls
Handle guest concerns calmly and professionally, resolving challenges with confidence
Ensure brand standards for cleanliness, product quality, and presentation are consistently met
Assist with administrative tasks such as inventory counts, ice cream ordering, and party/shift planning
Qualification
Required
Lead interactive cookie parties and group experiences with confidence, enthusiasm, and warmth
Set the tone for a fun, welcoming, and inclusive environment for guests of all ages
Manage full event flow, including setup, baking, games, guest engagement, clean-up, and closeout
Personalize each party with exceptional service and attention to detail
Serve as the 'face of the brand,' ensuring every guest leaves smiling (and full of cookies and milkshakes)
Collaborate with management on social media ideas and content for Instagram and TikTok
Promote party packages through in-store conversations, phone/email outreach, social engagement, and community networking
Follow up on inquiries and convert leads into booked events
Use marketing tools (email campaigns, SMS, social posts, flyers, referrals, etc.) to generate new party business
Build and maintain relationships with schools, local businesses, and community organizations
Collect testimonials, photos, and guest feedback for marketing purposes
Track leads, bookings, referrals, and follow-up activity in the scheduling or CRM system
Participate in select marketing events, open houses, or community outreach opportunities that are intentional and results-driven
Support daily operations including opening/closing duties and basic cash management
Lead by example, coaching team members on service, safety, and efficiency
Step into a leadership role when management is unavailable
Participate periodically in development or leadership session calls
Handle guest concerns calmly and professionally, resolving challenges with confidence
Ensure brand standards for cleanliness, product quality, and presentation are consistently met
Assist with administrative tasks such as inventory counts, ice cream ordering, and party/shift planning
A natural entertainer with strong communication and people skills
Reliable, responsible, and confident managing small teams
Organized, energetic, and comfortable juggling multiple priorities
Excited about cookies, creativity, and community
Available to work evenings and weekends, including late nights (up to 1–3 AM)
Company
Insomnia Cookies
Insomnia Cookies is a bakery specializing in delivering warm, delicious cookies right to the doors of individuals and companies alike.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.43MKey Investors
Verlinvest
2024-07-22Private Equity
2024-07-22Acquired
2020-12-10Series Unknown· $1.04M
Leadership Team
Seth Berkowitz
Founder and CEO
Amy Streepy
Talent Acquisition Partner
Recent News
2025-11-25
2025-11-19
Food Business News
2025-11-11
Company data provided by crunchbase