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IDEMIA · 1 week ago

Sustaining Engineer IV

US-CA-Anaheim

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

IDEMIA is a leading provider of secure and trusted biometric-based solutions, transforming public and private organizations globally. The Senior Sustaining Engineer will lead technical troubleshooting activities, manage escalations, and enhance team capabilities through special projects.

Identity ManagementInformation TechnologyNetwork Security

No H1B

U.S. Citizen Only

Responsibilities

In addition to regular on call rotation, the Senior Sustaining Engineer will take part in the severity 1 escalation rotation and will be responsible for documenting and reporting on root cause analyses

The Senior Sustaining Engineer can lead technical troubleshooting activities and assign work

They may be assigned special projects to enhance the sustaining engineering’s team capabilities

For any issue the team are unable to fix, the Senior Sustaining Engineer will know who to contact

The Senior Sustaining Engineer may be delegated manager responsibilities when the manager will be away from the office

Qualification

Windows OS installationVMCloud environmentsRDMS experienceLinux OS knowledgeNetwork experienceCustomer-oriented experienceIssue-tracking systemsOS patches managementAnti-virus updates

Required

Minimum 10 years on the job experience, with a college degree in computer science (BA, BS)

Requires strong Windows background, with a minimum of 5-years on-the-job experience with installing from scratch the Windows OS, imaging windows boxes and restoring windows boxes from images and applying applications on top of the Windows OS

Requires working knowledge of the Linux OS, command line desirable

Requires work experience in supporting Windows clients and servers

Requires work experience within VM and Cloud environments; e.g., VMWare, Microsoft Azure, Amazon Web Services (AWS), etc

Requires at least 5-years work experience in a high-tech, customer-oriented environment, including managing assigned issues within an issues-tracking system like Sales Force and JIRA

Working knowledge and hands-on experience with RDMS, such as MSSQLServer, MySQL, Oracle, and PostgreSQL

Requires at least 5-years work experience with networks and network devices

Work experience managing OS patches and Anti-virus updates