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Drivemode · 5 days ago

Jira Service Management Admin/ Business Operations Contractor

Mountain View, CA

Part-time, Contract

Onsite

New Grad, Entry Level

$50/hr - $60/hr

Drivemode is an innovative company focused on making vehicles smarter and more connected, and they are looking for a Jira Service Management Admin to join their Operations team. This part-time role involves managing request types, implementing automation, and collaborating with various stakeholders to enhance the Jira Service Management experience.

AutomotiveBig DataInternetInternet of ThingsMobile

Responsibilities

Model request types, forms, queues, and multi-step approval matrices (by amount, department, cost center, category)

Implement JSM Automation (routing, notifications, escalations) and build an easy-to-use self-service portal

Define triage/prioritization rules and working instructions so AP/AR and Procurement can operate as JSM agents

Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate (using standard JSM reports/dashboards)

Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync

Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan to drive lightweight adoption, coordinating across time zones and flexing hours for occasional late meetings (JST, with advance notice)

Qualification

JSM administrationProcurement intake basicsAccount Payable basicsData reconciliationTicketing tools familiaritySlack/Teams integrationCost-center mapping