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The Redesign Group · 4 days ago

Project Coordinator/ITSM Analyst (PST Timezone)

United States

Full-time

Remote

Entry, Mid Level

$75K/yr - $95K/yr

2+ years exp

The Redesign Group is seeking a highly organized and detail-oriented Project Coordinator/ITSM Analyst with proven experience supporting complex projects in a fast-paced, tech-focused environment. The role involves project scheduling, order management, documentation, and data analysis using tools like Jira and Excel to support project performance and team metrics.

ConsultingCyber SecurityInformation TechnologyInfrastructureIT ManagementManagement ConsultingSecurity

Responsibilities

Assist in the development, tracking, and updating of project schedules

Coordinate internal and external meetings using Calendly/Zoom and calendar platforms (e.g., Outlook)

Ensure alignment of project scope and project intake

Track orders from initiation through delivery

Liaise with vendors, clients, and internal teams to resolve order-related issues or delays

Maintain accurate order details and status reports

Manage project calendars, schedule recurring check-ins, and send reminders to stakeholders

Coordinate executive and team availability across time zones

Prepare and compile closeout documentation, including deliverables, sign-offs, and customer surveys

Maintain project folders and ensure version control and accessibility of documents

Run and analyze reports related to service requests, order status, project performance, and team metrics

Sprint management (Jira)

Create PowerPoint presentations and executive summaries based on data findings

Use Excel pivot tables, charts, and functions to support data-driven decision-making

Develop and maintain Jira filters, dashboards, and queries to track project progress and team workload

Assist in continuous improvement initiatives by identifying trends and process optimization opportunities within ITSM workflows

Serve as a point of contact for project intake, order tracking escalation, and general coordination

Collaborate with cross-functional teams to ensure alignment on reporting deliverables and timelines

Qualification

Project CoordinationJiraMicrosoft Office SuiteData AnalysisVendor CoordinationCommunication SkillsDetail-orientedOrganizational Skills

Required

2–5 years of experience in a project coordination or support role, preferably in the IT or enterprise technology sector

Experience with Dell product lifecycle, order systems, and vendor coordination is strongly preferred

Advanced skills in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUPs, charts), PowerPoint, Outlook, and Word

Strong familiarity with Calendly and Zoom or similar scheduling platforms

Experience working with Jira for issue tracking, reporting, and dashboard configuration

Excellent written and verbal communication skills

Highly organized, detail-oriented, and able to manage multiple tasks simultaneously

Able to work effectively in a PST time zone remote environment

Preferred

Experience with the Dell Product Catalog and managing projects that involve both onsite and remote resources

Knowledge of procurement and logistics workflows within tech companies

Familiarity with IT deployment, installation, and closeout procedures

Exposure to ITSM frameworks (e.g., ITIL) and tools used in service management

Company

The Redesign Group

The Redesign Group is a global technology and cybersecurity consulting firm leveraging design thinking, interdependent subject matter expertise, and emerging technology solutions to help organizations achieve meaningful transformation.

Founded in 2016

Hermosa Beach, California, USA

201-500 employees