Wild Alaskan Company · 2 weeks ago
Member Experience Specialist
United States
Full-time
Remote
New Grad, Entry Level
$42K/yr - $42K/yrWild Alaskan Company is dedicated to promoting sustainable food systems through meaningful relationships with seafood and the planet. The Member Experience Specialist will be the primary point of contact for members, addressing inquiries and ensuring high satisfaction while embodying the company’s values and mission.
E-CommerceFood and BeverageInternet
No H1B
Responsibilities
Respond to inbound inquiries from members and future members across multiple channels including live chat, email and phone
Maintain a high-satisfaction rate from members and keep our first response time below one minute on chat and one hour across all other channels, all while building member loyalty
Assist members with inquiries concerning order issues, cooking and recipes, account management and more, all while building relationships
Communicate with empathy and always put the member first in all email, live chat and phone interactions
Report on member behavior and bugs, and generate content derived from anecdotes and analytics
Represent the company’s values and mission in each interaction
Participate in continuous improvement weekly meetings, as well as daily stand-ups to go over open conversations, learnings from yesterday and goals for the day
Other duties and special projects as assigned
Qualification
Required
Impeccable writing skills - from email, to live chat, to Slack, written communication is the backbone of our internal and external operations
Excellent relationship building skills and a level of empathy that is off the charts - our team succeeds when we uphold the same standards with our members as we do with ourselves
Passion for helping people - you won't stop trying until our member is happy
A successful track record working in a high volume environment - could be tossing pizzas or previous eCommerce experience. What we really mean is that you must be willing to adapt to change and embrace growth
Ability to solve problems by thinking analytically and creatively - we'll show you the process, but your success will depend on your ability to implement on your feet
A high attention to detail - being detail oriented helps in a fast-paced environment
Team-first attitude - Our team works remotely using Slack/Zoom/Intercom, covering 7 days per week (don't worry, you'll only work 5), and we rely heavily on our peers to help one another
Preferred
Previous employment at an eCommerce and/or food company
Familiarity with the latest eCommerce trends
Inbound sales experience
Experience using customer support software such as Intercom, Aircall, or other SaaS tools
Benefits
Health, vision, and dental insurance
A 401k
Up to 10 company holidays
Safe/sick time
Vacation
Parental leave
A delicious box of free fish every month
Company
Wild Alaskan Company
The Wild Alaskan Company offers an online direct-to-consumer membership service for premium wild-caught seafood.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$13.36M2022-03-16Debt Financing· $0.9M
2021-04-08Series A· $11.96M
2018-04-27Seed· $0.5M
Leadership Team
Arron Kallenberg
Founder and CEO
Recent News
Business Insider
2024-05-24
2024-05-24
Company data provided by crunchbase