Dexian · 1 day ago
Case Specialist
South Houston, TX
Full-time
Hybrid
New Grad, Entry Level
$20.69/hr - $21.39/hrDexian is a leading technology and professional staffing company with a global presence. The Case Specialist role involves facilitating the resolution of customer complaints and managing the arbitration process between buyers and sellers in accordance with Auction policies.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Assure that VIN number, paperwork, and other vehicle identification is prepared and verified
Meet with customer and record complaint information
Perform data entry responsibilities for the department. Enter the arbitration into the AS400
Perform PSI calls and arbitration calls
Advise customer of Auction complaint policy and notify manager and/or Arbitrator
Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue
Track sale day staffing
Coordinate internal and external lot communications
Investigate issues to determine if item is subject to arbitration
Comply with National Auto Auction Association (NAAA) guidelines
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence
Perform other duties as assigned by management
May be required to work overtime (more than 40 hours per week) as business needs dictate
Qualification
Required
Assure that VIN number, paperwork, and other vehicle identification is prepared and verified
Meet with customer and record complaint information
Perform data entry responsibilities for the department. Enter the arbitration into the AS400
Perform PSI calls and arbitration calls
Advise customer of Auction complaint policy and notify manager and/or Arbitrator
Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue
Track sale day staffing
Coordinate internal and external lot communications
Investigate issues to determine if item is subject to arbitration
Comply with National Auto Auction Association (NAAA) guidelines
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence
Perform other duties as assigned by management
May be required to work overtime (more than 40 hours per week) as business needs dictate
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase