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Analogic · 1 day ago

Field Service Technician

Washington, DC

Full-time

Onsite

Mid Level

3+ years exp

Analogic is a company that creates life-changing technology, focusing on aviation security and healthcare products. They are seeking a dependable Field Service Technician to deliver exceptional customer service by diagnosing and resolving technical issues, enhancing customer satisfaction and retention, and performing electronic and mechanical repairs.

IndustrialManufacturingMedical Device

No H1B

U.S. Citizen Only

Hiring Manager

Amie Cafferty

Responsibilities

Demonstrate the ability to diagnose errors, technical problems and determine proper solutions

Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge

Document and produce timely and detailed service reports

A willingness to exceed company and customer requirements

Responsive to customer needs and building a positive relationship

Ensure all tools and calibrated equipment are properly maintained at all times

Meet daily service needs at assigned sites and locations

Ability to plan and perform repairs and preventative maintenance independently in the field

Able to schedule work based on field needs

Qualification

TroubleshootingElectronic repairsMechanical repairsTechnical proficiencyCustomer serviceProfessional demeanorTime managementWritten communicationOral communicationAdaptabilityTeamwork

Required

High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair

Exceptional at managing time and able to complete assigned small field projects

Technically savvy; innovative, quick to learn and adapt to new technology

Professional demeanor and customer focused

Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers

Flexible and open to a fluid schedule and working environment

Must pass a criminal background check, drug test, pre-employment physical, and credit check

Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI)

Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel)

Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position

Must be able to work overtime and variable hours as required by business needs