Amazon · 6 days ago
Program Manager II, (Alpha/Beta Testing), Ring Insights
Hawthorne, California, USA
Full-time
Onsite
Mid Level
$67K/yr - $143K/yr
3+ years expAmazon is looking for a passionate, self-starting Program Manager to facilitate Alpha, Beta, and Delta testing for products aimed at reducing crime in neighborhoods. The role involves leveraging AI-powered analytics tools and collaborating with product management to ensure successful product launches while managing global test participants.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Drive simultaneous Alpha and Beta testing programs by deploying AI-driven test scenario generation and anomaly detection systems to identify edge cases across hardware, firmware, software, and mobile applications, while applying human judgment to prioritize critical issues and balance risk against launch timelines
Collaborate with Product Management to gain deep product knowledge and leverage AI-powered content analysis tools to automatically generate targeted test scenarios and adaptive user feedback surveys, while exercising strategic thinking to ensure alignment with product vision and customer needs
Strategically recruit and manage global test participants to ensure diverse representation across target markets and user personas
Monitor and optimize worldwide tester engagement through AI-based predictive models that forecast participant churn, automatically trigger personalized re-engagement workflows, detect device connectivity issues, and surface participation anomalies, while using human judgment to interpret behavioral patterns and craft meaningful interventions
Leverage AI-powered analytics tools to process survey results and user feedback at scale, automatically categorize sentiment, identify emerging themes, and flag critical issues in real-time, while applying human judgment to interpret nuanced insights, validate AI-generated patterns against qualitative context, and translate findings into actionable product recommendations that balance technical feasibility with customer impact
Synthesize AI-generated trend reports with qualitative customer insights and cross-functional stakeholder input to develop comprehensive recommendations, using machine learning models to surface non-obvious correlations and predict feature impact, while exercising critical thinking to balance data-driven insights with strategic business context, organizational constraints, and long-term vision
Coordinate seamlessly with worldwide stakeholders and cross-functional teams across multiple time zones, navigating complex organizational dynamics and building trusted relationships
Maintain strict compliance with Amazon's Prototype Security protocols and Trade Compliance regulations, exercising human judgment on ambiguous compliance scenarios
Monitor and assess competitive landscape, market dynamics, and emerging industry trends to advocate on behalf of the customer
Partner strategically with worldwide shipping teams to establish clear delivery timelines, provide early tracking information, and maintain efficient communication channels, ensuring test products reach global participants by target in-hand dates for synchronized program launch
Exercise critical thinking to resolve conflicts between AI recommendations and real-world constraints, making judgment calls that balance competing priorities across quality, timeline, and resource considerations
Qualification
Required
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience working with or evaluating AI systems
Preferred
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Experience in Alpha/Beta testing for both hardware and software products
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-12
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