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Forcht Bank · 3 days ago

Virtual Bank Teller - FULL-TIME

Lexington, Kentucky, United States

Full-time

Onsite

New Grad, Entry Level

Forcht Bank is an award-winning company recognized for its workplace culture and commitment to customer service. The Virtual Bank Teller will handle customer service-related transactions via video conferencing, creating sales opportunities and engaging customers in financial services.

BankingFinancial Services

Responsibilities

Take a proactive approach to determine service needs, suggesting appropriate services to customers and generating sales leads

Assist and engage customers with financial transactions via two-way video conference. This includes:

Cashing checks within proper authorization levels and paying out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds

Receiving checks and currency for deposit, verifying amounts, and checking accuracy of deposit slips

Recording transactions and issuing computer-generated receipts

Placing holds on accounts when appropriate

Issue cash advances on credit cards for customers with proper identification

Accept loan payments

Accept customer check orders and enter order on-line

Sell or refer Bank services to customers and potential customers to include: DDA accounts; Savings Accounts; Certificates of Deposit; Individual Retirement Accounts; and, Safe Deposit Boxes

Perform other duties as assigned

Qualification

Verbal communicationNon-verbal communicationMicrosoft OfficeBanking information systemsVideo conferencing softwareCustomer serviceSales skillsAttention to detailTeamworkTime management

Required

Possess excellent verbal and non-verbal communication and presentation skills

Proficient in the use of Microsoft Office products, banking information systems and video conferencing software that are applicable to the area of assignment which include: CBS, Desktop, Nautilus

Comfort with being viewed by customers through a video screen and communicating through video conferencing

Ability to provide excellent customer service while exhibiting dedication to Forcht Bank's mission, vision, and values

Ability to promote and cross sell bank products and meet referral goals

Ability to deal effectively and tactfully with customers

Ability to work with a team and members of other departments

Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned

Strong attention to detail

Ability to handle sensitive documents or other confidential information

Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents

Ability to manage time and be efficient and effective in the completion of assignments

Knowledge of arithmetic and their applications specific to the position

Manual dexterity which provides the ability to type and use computer mouse

Ability to listen to and understand information and ideas presented through spoken words and sentences

Ability to communicate information and ideas in speaking and writing so others will be able to understand

Ability to arrange things or actions in a certain order or pattern according to the specific role or set of rules (e.g., patterns of numbers, letters, pictures, mathematical operations)

Ability to identify and understand the speech of another person

Ability to see details at close range (within a few feet of the observer)

Ability to tell when something is wrong or is likely to go wrong

Ability to sit or stand for long periods of time

Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects

Ability to stand, bend, and lift up to 20 pounds

Ability to operate standard business equipment such as a fax, computer, printer, copier, etc

Ability to look at a computer screen for 8-10 hours a day

Must be able to work on a flexible schedule that at times may include early or late working hours or weekend hours