Imagine Learning · 1 day ago
Customer Success Manager (Remote, US and Remote, MI)
United States
Full-time
Remote
Mid Level
$65K/yr - $72K/yr
4+ years expImagine Learning is a leading provider of digital-first K–12 curriculum solutions, committed to igniting learning breakthroughs. The Customer Success Manager (CSM) is responsible for managing customer relationships, ensuring customer satisfaction, and driving the adoption of Imagine Learning solutions.
EdTechEducationLanguage LearningSoftwareTraining
Responsibilities
Grow relationships with customer stakeholders
Take direct responsibility for customer relationships
Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products
Analyze customer engagement data to identify implementation strengths and areas of need
Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur
Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities
Provide assistance in creating and provisioning customer sites
Collaborate with internal teams to drive teacher adoption and success
Deliver onboarding support to customers to ensure that their initial experiences with the site are successful
Offer input on Customer Success team processes and procedures as required
Qualification
Required
Bachelor's degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience
Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration
Direct and proven work with establishing strategic outcomes and measurements
Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer
High energy level, demonstrated drive to succeed, and a sense of urgency
Ability to use and interpret data analytics and spreadsheets
Excellent communication skills and analytical skills
This position is remote but may require approximately 15-50% travel, given your assigned territory
Preferred
Experience working with and presenting results to senior level executives preferred
Proficient within a fast-paced, growth organization is ideal
Benefits
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
Paid Time Off
Comprehensive maternity and fertility/family building benefits
Paid bonding leave when a new child joins your family
Access to on-demand mental health resources
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer time off
A wide variety of professional development programs, including tuition reimbursement
Work from home opportunities that foster work/life balance
Company
Imagine Learning
Imagine Learning provides digital-first curriculum solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Sorenson Capital
2014-04-07Acquired
2010-11-23Private Equity
Leadership Team
Susan W. Preator
Co-founder and owner
Anjeneya Dubey
Senior Vice President & Chief Technology Officer
Recent News
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