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Gravity Haus · 3 days ago

Front Desk Specialist

Steamboat Springs, CO

Part-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Gravity Haus is looking for an energetic and outgoing Haus Experience Specialist (Front Desk Agent) to provide outstanding customer experiences. The role involves creating memorable moments for Gravity Haus Members, prospective members, and hotel guests while ensuring consistent service standards and managing guest requests.

Hospitality

Responsibilities

Ensure the consistent execution of service standards

Cultivate friendships and loyalty within the Gravity Haus community

Assess, optimize, and manage room blocking, guest requests, bedding needs

Check in and check out protocols with daily usage of the PMS system

Daily use of Alice software to connect with guests, members and report maintenance issues

Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience

Make keys, assist with guest room orientation and property orientation

Educate guests on our Gravity Haus Membership benefits

Provide anticipatory guest service to ensure a comfortable stay

Reach out to each guest and member to assist with the pre arrival planning

Reply to reservations inquiries from direct guests and partners

Collectively work towards driving revenue across the Gravity Haus family

Be a bridge between all operations

Resolve guest billing issues and concerns

Participate in company meetings and communicate on the intercompany Slack channels

Be a Gravity Haus Ambassador with an active part in our mission and vision

Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude

Bring your personality to work

Have FUN

Guide new members into the community, and ensure that they are utilizing their member benefits amenities to the fullest

Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park

Incorporate Gravity Haus member benefits into all itineraries (Dryland fitness classes, reservations at Cabin Juice and Unravel, reminders of discounts, etc.) and conversations

Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment

Support local Gravity Haus members with positive attentiveness to service, responding positively to member’s needs and ensuring timely resolution to issues

Support our marketing team by consistently ideating and providing fresh, lively and local content (photography, videography, member testimonials, etc.) for social media and digital marketing

Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates

Support the Membership Sales Team in achieving new membership sales goals through member promotions, events that drive prospects onto our property, leads, referrals, and guest passes

Host prospective new members for on-property tours

Member for a Day ownership

Review all incoming guest reservations, provide anticipatory VIP recommendations under the “GH Member for a Day” mentality

Create memorable itineraries for guests of Gravity Haus Breckenridge

Incorporate Gravity Haus Member for a Day benefit opportunities into itineraries and conversations to introduce guests to membership

Proactively contact high-value guests from target geographies prior to arrival; build relationships; offer concierge-level service; introduce them to our Gravity Haus experience

Create “moments of ‘WOW” at time of arrival and throughout the stay for high-value guests in an effort to drive loyalty and conversion to GH membership

Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers!

Embrace the Gravity Haus core values of:

Keep Growing

Bring Others Along

Create Powerful Moments

Be “All-In” + Go the Distance

Make it Better than You Found It

Qualification

Customer serviceHotel experiencePMS systemAlice softwareWrittenSpoken EnglishEmotional intelligenceProblem solvingOrganizational skillsInterpersonal skills

Required

You're a resourceful, self-motivated leader who's comfortable navigating ambiguity and carving a new path with minimal direction

You're able to adapt dynamically to shifting internal and external conditions

You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels

You can anticipate guest needs and consequences and adjust accordingly

You're a true team player who can find win-for-all solutions

You have excellent written and spoken English skills

You excel at problem solving

You are organized and innovative

You voice your opinions and share ideas and best practices

You collaborate to work smarter, not harder

You build relationships with guests, employees and members

You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth

Ensure the consistent execution of service standards

Cultivate friendships and loyalty within the Gravity Haus community

Assess, optimize, and manage room blocking, guest requests, bedding needs

Check in and check out protocols with daily usage of the PMS system

Daily use of Alice software to connect with guests, members and report maintenance issues

Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience

Make keys, assist with guest room orientation and property orientation

Educate guests on our Gravity Haus Membership benefits

Provide anticipatory guest service to ensure a comfortable stay

Reach out to each guest and member to assist with the pre arrival planning

Reply to reservations inquiries from direct guests and partners

Collectively work towards driving revenue across the Gravity Haus family

Be a bridge between all operations

Resolve guest billing issues and concerns

Participate in company meetings and communicate on the intercompany Slack channels

Be a Gravity Haus Ambassador with an active part in our mission and vision

Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude

Bring your personality to work

Have FUN

Guide new members into the community, and ensure that they are utilizing their member benefits amenities to the fullest

Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park

Incorporate Gravity Haus member benefits into all itineraries (Dryland fitness classes, reservations at Cabin Juice and Unravel, reminders of discounts, etc.) and conversations

Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment

Support local Gravity Haus members with positive attentiveness to service, responding positively to member's needs and ensuring timely resolution to issues

Support our marketing team by consistently ideating and providing fresh, lively and local content (photography, videography, member testimonials, etc.) for social media and digital marketing

Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates

Support the Membership Sales Team in achieving new membership sales goals through member promotions, events that drive prospects onto our property, leads, referrals, and guest passes

Host prospective new members for on-property tours

Member for a Day ownership

Review all incoming guest reservations, provide anticipatory VIP recommendations under the 'GH Member for a Day' mentality

Create memorable itineraries for guests of Gravity Haus Breckenridge

Incorporate Gravity Haus Member for a Day benefit opportunities into itineraries and conversations to introduce guests to membership

Proactively contact high-value guests from target geographies prior to arrival; build relationships; offer concierge-level service; introduce them to our Gravity Haus experience

Create 'moments of WOW' at time of arrival and throughout the stay for high-value guests in an effort to drive loyalty and conversion to GH membership

Be an Ambassador for Gravity Haus, sharing our mission and vision to build our globally conscious community for the modern adventurers!

Embrace the Gravity Haus core values of: Keep Growing, Bring Others Along, Create Powerful Moments, Be 'All-In' + Go the Distance, Make it Better than You Found It

1 plus year of hotel experience preferred

1 plus year of customer service preferred

Ability to stand for long periods of time