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CarHop Auto Sales and Finance · 2 days ago

Account Manager/Collector, $18.00, No Weekends! Monday-Friday, Full Benefits Package

Council Bluffs, IA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

CarHop is an industry-leader in the Buy-Here, Pay-Here marketplace, specializing in helping those with less than perfect credit achieve transportation independence. The Account Manager/Collector role involves managing customer interactions regarding auto loans and resolving delinquent accounts.

FinanceLending

Responsibilities

Placing outbound calls & accepting inbound calls from CarHop Finance customers

Face to face interaction with customers regarding the status of their auto loan

Utilizing your communication and negotiation skills to resolve the delinquent account

Qualification

Negotiation skillsProblem solving skillsCustomer service experienceCommunication skillsOrganizedEfficientDe-escalation experienceRetention experienceIssue resolution experienceDetail-oriented

Required

High school diploma or equivalent

Strong verbal and written communication skills

Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance

Professional, detail-oriented, well organized and efficient

Strong/Advanced negotiation, counseling and problem solving skills

Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards

Preferred

Previous customer service experience, face-to-face or call center, is preferred, but not required

Specific experience in the area of de-escalation, retention, or issue resolution is helpful

High school or equivalent (Preferred)

Benefits

Full health benefits (Medical/Dental/Vision/Flex spend/401k w/ match)

Paid time off

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Paid training

Vision insurance

Company

CarHop Auto Sales and Finance

CarHop is a growing, nationwide, auto sales & finance company with a "can do" attitude and a friendly work environment.

Founded in 1996

Edina, Missouri, USA

51-200 employees

https://www.carhop.com

Funding

Current Stage

Growth Stage

Leadership Team

Tim Ehde

Chief Executive Officer

Beth Sanders, MBA

Chief Marketing Officer

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Company data provided by crunchbase