Quality Edge · 6 days ago
B2B Customer Service Representative
Grand Rapids, MI
Full-time
Onsite
Senior Level
$25/hr - $25/hr
5+ years expQuality Edge is an innovative manufacturer of exterior building products seeking an experienced Customer Service Representative. The role focuses on providing high-level service to customers, supporting the sales team, and managing customer inquiries and orders efficiently.
Building MaterialIndustrial ManufacturingManufacturing
Responsibilities
Talking with customers to take orders, answer questions or provide product information
Accurately enter & process orders and product returns
Research open & past orders, including carrier tracking
Handling custom product entry and quoting
Developing relationships with customers in designated territory
Answering technical questions and inform customers about our products
Utilizing JD Edwards MRP system for product information and order entry
Prioritizing workload independently to effectively and efficiently complete work
Working with planning and shipping to ensure the best service to the customer
Resolve questions and service issues for customers
Assisting the sales representatives
Promoting special pricing or products during monthly specials
Qualification
Required
At least 5 years technical or product based customer service experience, preferably in a manufacturing organization
The ability to WOW our customers through service, detail and delivery
Excellent effective communication skills including verbal (in person & over the phone) as well as written (email & handwritten notes)
High competency with technology – Excel, Word, Apps, social media & data entry
Extremely accurate and detail oriented
Able to learn and retain detailed and large volumes of product knowledge
The ability to work independently as well as in a team
Preferred
Associate's degree preferred
JD Edwards &/or Salesforce experience a plus. EDI knowledge helpful
Customer Service supervisory/management experience is a plus
Building products knowledge helpful
Bachelor's (Preferred)
B2B Customer service: 5 years (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
Quality Edge
Quality Edge offers products like soffit ventilation, steel siding, trim coil, drip edge, fascia & roofing accessories for home remodeling.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Rochester Business Journal
2025-07-04
Company data provided by crunchbase